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Title

Massage Technician 

Category Hotel and Retail  
Description

Up to $35.00 per hour

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

  • Receive guests on time for their service in a courteous, professional and polite manner.

  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.

  • Accurately perform spa services as booked by the guest.Inform the Spa Front Desk if a service is changed to a different service.

  • Effectively inform and educate guests about specific wellness concerns and contraindications related to their treatment.

  • Properly open and close each shift according to Standard Operating Procedures.

  • Properly care for equipment and use proper amounts of product to assist with cost controls.

  • Work with the other departments to ensure a high level of guest service.

  • Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, products used in treatments, as well as facility features and hours of operation.

  • Have complete knowledge and understanding of all services and products offered.

  • Uphold the standards of sanitation and sterilization as directed by law and IHS with the spa’s policies and procedures.

  • Perform prep work, properly clean and restock room as required.

  • Maintain a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guest of the same, whenever possible.

  • Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.

  • Responds to guest requests, complaints or inquiries professionally, courteously and promptly directing them to a supervisor if needed.

  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

  • Maintain a clean, safe, fully stocked and well organized work area.

  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

  • Ensures a maximum level of guest service and satisfaction is achieved and maintained.

  • Operates the computer software system accurately and efficiently to view appointment information as well as knowledge in booking appointments when needed.

  • Maintain a positive attitude and contribute to a quality work environment.

  • Regularly attend, participate in and support training and staff meetings for the spa.

  • Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management.

  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

  • Any and all other duties as assigned.

 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • Must have a Degree or Certificate from an accredited Massage Therapy Program.

  • Previous spa experience and massage therapy experience preferred.

 
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Position Spa Massage Technician  
Division Grand Casino Hinckley  
Close Date 9/18/2019  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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