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Receptionist (Crisis Support Services Center) 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 5/16/2018  
Full-Time/Part-Time Part-Time  
Shift Days  
Location Kitsap Mental Health Services (Crisis Triage Facility)  

Help facilitate smooth working conditions for the Crisis Support Services Center (CSSC) clinical and medical staff. To provide clerical support, screen and direct phone calls and to welcome direct visitors appropriately.


  • Ensure excellent and responsive customer service by serving as a liaison between the public and KMHS. Screen, inform, and direct incoming and outgoing calls within the KMHS system. Direct visitors as requested.
  • Maintain client and staff confidentiality at all times in accordance with policies and procedures.
  • Assist CSSC staff by providing clerical support as requested to facilitate timely and accurate documentation and exchange of information with other agency departments.
  • Post on-call administrative MHP, medical provider, and facility schedules. Maintain the CSSC on-call provider calendar on Outlook.
  • Open and secure building; to include the staff lounge, meeting rooms, fax and copy room, etc. Report concerns regarding equipment to the appropriate vendor or agency department.
  • Coordinate current calendar including meeting room schedules, staff meetings, and keep schedules of staff vacations, days off, and agency closure days.
  • Maintain petty cash, including balancing ledger and making changes.
  • Upon discharge, break down client chart per CSSC procedures. Check the record for documentation deficiencies and facilitate needed corrections/signatures.
  • Scan appropriate documents into Electronic Health Record as per scanning and attaching procedures.
  • Maintain security at front door by screening visitors and checking appointments.
  • Comply with all agency policies and procedures.
  • Assist in providing a comfortable environment and promoting a positive working atmosphere by keeping the lobby, staff lounge and front supply areas neat and equipped. Work with supervisors, maintenance, and or/purchasing as appropriate to ensure supplies are adequate and areas are clean and attractive.
  • Disclose limited client information as necessary to the position as trained by the records department Supervisor. Disclosure must adhere to HIPPA privacy and security standards and be logged in detail according to agency policy and procedures.
  • Complete all required training and annual refreshers.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed on the job description.
Position Requirements

High school diploma or GED. One year related receptionist experience using multi-line phone; two years preferred. Ability to work with the public on the phone and in person. Proficiency in handling busy phones, including the ability to work with people and maintain composure in emergency situations. Ability to type 40-words per minute is preferred. Good communication skills. Ability to manage time well and work independently and as part of a team. Accuracy in handling money, book keeping experience helpful. General office skills and effective organizations skills.

Salary TBD  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

This position is currently not accepting applications.

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