ESSENTIAL QUALIFICATIONS: EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field. EXPERIENCE: 1+ years case management experience; 3+ years preferred. Experience with CPS and family court is crucial. 2+ years in a customer service focused environment. Experience with mental health and/or a homeless population a plus. LICENSES: Drivers License with clear record. VEHICLE: Must have daily use of a vehicle without prior notice. OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to residents, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. COMPUTER: Working knowledge of Word and Excel; PowerPoint and Access a plus. 45 WPM, 90% accuracy. DECISION MAKING: Ability to think analytically and evaluate the impact of case management decisions. Ability to set work priorities and to evaluate and create solutions to work related problems. FINANCIAL: Strong math skills. Ability to assist residents in developing a budget. NEGOTIATION: Ability to negotiate clients down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions. TECHNICAL: Knowledge of case management services; Child Protective Services, City and County court systems, community resources, and disability benefits. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Multi-line telephone, computer, ten key calculator, printers, copiers, faxes. Security Camera. 15 passenger van. PHYSICAL REQUIREMENTS: Constant – Ability to communicate with staff, residents and support services to determine needs and actions to be taken. Frequent – Ability to observe clients to evaluate mental, emotional and physical condition. Frequent – Ability to input data into computer, make calculations, complete paperwork, produce reports. Occasional – Ability to bend, kneel, reach or stoop to perform lodge inspections and demonstrate life skills. Occasional – Ability to lift, stack, load and move up to 25 pounds from varied heights. Occasional – Ability to drive safely and recognize hazards. WORKING CONDITIONS: Indoors: 85 % - Office and residential environment; generally normal noise level Outdoors: 15 % - All weather conditions and variable temperatures. RELATION TO OTHER JOBS: REPORTS TO: Lodge Coordinator SUPERVISES: n/a |