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Develop and guide staff to ensure consistency in performance and improve efficiencies.
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Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
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Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
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Maintain inventory of all medications and supplies to ensure each examination room, the optical lab, and the office is well stocked accordingly.
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Evaluate staff performance and provide additional training as necessary.
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Assist staff in their essential responsibilities, as necessary.
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Provide a safe, clean, organized and inviting environment for both patients and staff.
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Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).
EDUCATION AND/OR EXPERIENCE:
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High school graduate, or equivalent
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Previous experience in ophthalmology is preferred.
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Previous experience with supervision is preferred.
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Previous experience in medical coding/billing is preferred.
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State of Ohio Dispensing Optician License is required.
COMPETENCIES:
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Excellent interpersonal, written and verbal communication skills
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Decisive leadership with above average judgment
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Detail oriented, self-starter, with strong organizational skills
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Able to effectively sustain multiple, simultaneous tasks
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Ability to lead, motivate, and promote a team environment
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Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
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Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
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Physical Activity:Standing for sustained periods of time, Talking, Hearing.
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Physical requirements: Light work.
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The worker is required to have close visual acuity to perform each activity.
PERSONAL DEVELOPMENT:
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Staff members are required to meet training expectations within the initial 90-day orientation period.
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Obtaining certification in ophthalmic field is encouraged.MWEC will provide assistance to all employees eligible for the Employee Career Development Program.