Join the LifeSource team as a Clinical Support Coordinator. This role plays a vital part in starting the donation process by offering hope and healing to potential donor families. The Clinical Support Coordinator would manage all inbound and outbound calls related to death notifications and imminent death notifications to evaluate the potential of organ, tissue, and eye donation. Presents families with the opportunity for donation via telephone and supports the family when donor designation exists. Coordinates activities related to tissue donation with internal and external customers to ensure the timely recovery of tissues. Assists transplant centers in coordinating organs for transplant including coordinating import organs according to United Network of Organ Sharing (UNOS) and LifeSource policy. Communicates with internal and external customers to ensure timely information related to donation activity. Maintains a high level of professionalism in all communication. Aligns daily activities with the strategic and operational goals of the organization. JOB DUTIES AND RESPONSIBILITIES Manage all inbound and outbound calls related to death notifications and imminent death notifications evaluating, in collaboration with external clinical professionals, the potential of organ, eye and tissue donation. 1. Following established regulatory requirements, evaluates referral calls in collaboration with external clinical professionals, for donation suitability. a. Documents referral contact information and all applicable patient information.
b. Review and document donor designation status, accessing only applicable data, via the respective registry.
c. Engage in an in-depth phone conversation with a clinical professional, documenting defined information while concurrently evaluating for donation eligibility requirements. 2. Thoroughly review and evaluate medical records obtained from the hospital.
3. Upon documentation of authorization, fulfills accurate completion of the Donor Risk Assessment Inventory (DRAI), a medical and social history evaluation, with the deceased Legal Next of Kin (LNOK) or appropriate historian in accordance with established policies and procedures. a. Per annual training, will provide a general explanation of the purpose, read all applicable questions in entirety, elaborate without leading to effectively communicate the intent and accurately document responses. 4. Partner with Tissue Recovery Coordinators, via phone, to evaluate donation opportunities with external customers and coordinate activities to ensure timely recovery.
5. Communicate effectively with other LifeSource departments, hospital partners, Medical Examiners and Funeral Home representatives to ensure timely and accurate updates regarding the status of all donation activity.
6. Ensures thorough, accurate, and timely documentation all referral activity into defined systems in accordance with policy and procedure. Engages in establishing rapport with donor families or Legal Next of Kin (LNOK), via phone, presenting families with organ, eye and tissue donation information. 1. Embrace a practice philosophy, consistent with Family Services team, that supports maximizing authorization opportunities to provide organs and tissues for transplantation.
2. Identifies and educates LNOK, according to state or federal guidelines, about donation options and status of donor designation.
3. Makes a positive presentation regarding the donation process utilizing current best practices and philosophies to obtain and document authorization.
4. Obtain legal authorization and/or facilitate carrying out of donor designation and authorization for research in a matter that meets or exceeds departmental expectations.
5. Keeps the family informed, along with the healthcare professionals, regarding the timeline of the donation process, explains what is occurring and meets the needs of the families.
6. Provides support and assistance through sensitive and respectful consideration of culture, beliefs, and the grieving process. Collaborate with Transplant Centers within the established service area on the importing of organs for transplant from other service areas. 1. Respond and evaluate incoming organ donation offers for local transplant hospitals, from across the United States and Canada, via the United Network of Organ Sharing (UNOS) system.
2. After a thorough evaluation, timely communicate acceptable offers to transplant center representatives based on defined criteria.
3. Plan, schedule and coordinate transportation for all import organ recoveries including ensuring LifeSource and transplant center team members as well as transplant surgeons arrival and departure from recovery hospital/airport. Additionally, ensure timely transportation and delivery of the crossmatch blood samples and the organ for transplantation.
4. Continuously updates and ensures accurate documentation on the import organ status and coordination details in computerized confidential donor record or forms, according to established policies and procedures. |
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