ESSENTIAL DUTIES OF THE POSITION:
Builds and maintains strong, cross-functional and professional relationships between the Learning and
Development department and supporting departments.
Consults with assigned departments to assess performance needs and assists in identifying training/ nontraining
solutions, while keeping supervisor aware of involvement in such projects. Works in conjunction
with Performance Application Specialist and/or Instructional Designer to update performance materials
and learning strategies for assigned areas of responsibility. Maintains inventories for assigned Learning and
Development courses, activities and events.
Sets clear expectations for the outcome of projects in assigned areas of responsibility.
Trains and coordinates assigned department Certified Instructors and Certified Sponsors. Conducts audits
and provides formal feedback to Certified Instructors and Certified Sponsors about performance on a
regular basis to ensure quality.
Coordinates the scheduling of Certified Instructors for assigned areas of responsibility.
Coaches, co-facilitate, or facilitate the training of Associates in assigned areas of responsibility, using the
approved Learning and Development courses.
Oversees attendance and successful completion of all job skills courses for Associates in assigned areas of
Submits feedback on attendance, sponsorship, and Certified Instructors.
Assists in developing and updating job skills courses and checklists for assigned areas of responsibility.
Consults with departments on internal processes and procedures to include consistent Company
formatting, layout, and distribution. The Specialist may provide recommendations and roll out.
Collaborates with Performance Application Specialist and subject matter expert to develop and update
performance materials as assigned.
Communicates effectively when dealing with Associates, team members, and all levels of management by
asking questions, listening proactively, and providing feedback both verbally and written.
Confers regularly with supervisor to review achievements and to discuss needed updates in goals,
objectives and/or department direction resulting from current or future projects.
Displays a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters.