Responsible for ensuring operations of the Venue and Associate performances are in accordance with Mille Lacs Corporate Ventures policies, procedures and Gaming regulations, on an assigned shift.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Enforces performance standards, policies and procedures as they relate to venue operations; monitors food service staff on the dining floor.
Ensures smooth and efficient operations on a continual basis.
Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.
Ensures compliance with all health and safety regulations.
Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.
Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.
Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.
Promotes positive guest relations through prompt, courteous and efficient service.
Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.
Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
Any and all other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples consistent with company policies.
Maintain an attitude and philosophy consistent with the company mission, vision and values.
Maintain a professional reputation in the company and community.
If required, must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must be able to effectively communicate in one-on-one and small group situations, and to moderate sized gatherings of associates and/or Executives.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
Handle objects, tools and controls; reach with arms and hands;
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
Moving of mechanical and/or electrical components.
Chemical solutions such as cleaning, polishing and lubricating compounds.
EDUCATION and/or EXPERIENCE:
Three (3) years of progressive restaurant experience, to include one (1) year of Supervisory/Managerial experience; or, two (2) years of progressive Grand Casino restaurant required.
Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.