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Title

Buffet Shift Supervisor FOH FT/RO 

Category Food and Beverage  
Description

ESSENTIAL DUTIES OF THE POSITION:

h Enforces performance standards, policies and procedures as they relate to venue operations; monitors food service staff on the dining floor.

h Ensures smooth and efficient operations on a continual basis.

h Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.

h Ensures compliance with all health and safety regulations.

h Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

h Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.

h Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.

h Promotes positive guest relations through prompt, courteous and efficient service.

h Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

h Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.

h Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

h Any and all other duties as assigned.

 
Position Requirements

 

EDUCATION and/or EXPERIENCE:

h Three (3) years of progressive restaurant experience, to include one (1) year of Supervisory/Managerial experience; or, two (2) years of progressive Grand Casino restaurant required.

h Serv-Safe Certification preferred (Certification is required within one (1) year of placement).

h Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.

 
Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Buffet Shift Supervisor  
Division Grand Casino Mille Lacs  
Close Date  
Open Date 5/10/2018  
Location Grand Casino Mille Lacs  

This position is currently accepting applications.

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