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Title

Guest Service Representative 

Location Cove Point Lodge  
Description
  • Enters work place at scheduled time in uniform ready to begin work. Properly clocks in.
  • Ensures prescribed amount of cash is on hand by counting and recording count.
  • Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take message politely and never give out a room number.
  • Properly check in and out guests.
  • Properly handle reservations.
  • Ensure property management computer procedures are correctly implemented.
  • Properly answer guests questions for directions or other needs.
  • Assist with laundry needing completion. Fold linen, dry linen and wash linen as needed.
  • Assist with cleanliness of lobby, corridors and elevator.
  • Additional duties may be added as needed.
 
Position Requirements

EDUCATION: General high school education or better preferred. Must speak, read, write and understand the primary language used in the workplace and by the guests.

EXPERIENCE: One year hotel or customer contact experience preferred.

PHYSICAL: Requires fingering, standing, walking, sitting, reaching, grasping, carrying, bending, stooping repetitive motions, visual acuity, hearing, writing and good verbal skills. On occasion may be required the ability to lift up to 15 pounds.

 
About the Organization Leisure Hotels & Resorts was founded in 1985 in Hutchinson KS. The Company has grown from a small hotel and renovation company to a multi-dimensional operation offering a full menu of hospitality services to well-respected franchise and independent owner/operators of hotels, ski operations, golf courses and resorts across the country with the highest concentration of resorts located throughout the Midwest. For more information about the Company please visit our website at www.leisurehotel.com.  
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
EOE Statement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, pregnancy, military status, disability, or any other characteristic protected by applicable law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.  

This position is currently accepting applications.

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