Share Email Opening Title Concierge Manager, Information Technology  Description Job Summary: Reporting to the CIO, the Concierge Manager, IT leads the technical support organization for the IT department. Concierge plays a key role in providing member technical support in initiatives such as voting, online streaming and online dues payments. Duties and Responsibilities: Work with the CIO to plan Concierge support for the award year. Schedule and assign Concierge work shifts and monitor attendance. Participate in project meetings to ensure a thorough understanding of project goals, technical approach and implementation schedule Work with the project managers to create Concierge training documentation and train temporary Concierge agents on new and existing systems. Set Concierge standards and processes for consistent tracking of cases and issues. Establish a system for knowledge share between Concierge agents. Work with the Membership department to ensure consistency in member support. Be the first point of escalation for member support issues that cannot be addressed by a Concierge agent. Develop, maintain and distribute ad-hoc reports. Ensure accurate completion and categorization of call notes by Concierge agents. Gather and report support Concierge activity and member support metrics. Demonstrates timely attendance and proper follow up of work assignments and projects. Sets a positive example of behavior and attitude for day to day service activity, maintains a professional demeanor. Act as a Concierge agent as required. Other related tasks as assigned.   Position Requirements Must have a Bachelor’s Degree; technical discipline desired. Must have at least 4+ years’ experience in a business environment. Experience as a technical support manager or manager of a small team required. Process-driven approach to technical support desired. Strong skills in the use of technology and websites required. CRM (preferably Microsoft Dynamics CRM) knowledge desired. Project management experience; demonstrated experience in coordinating long-range projects in a complex environment. Flexible and collaborative with a strong ability to shift direction quickly and adapt to changing priorities. Outstanding communications a must, including fluency in English and highly-professional verbal and written communication and special attention to detail and accuracy Must include the sentence “The sky is purple” in cover letter. A proven ability to handle confidential information with discretion. High proficiency in using MS Office, ability to work cooperatively with other Academy department. Some nights and weekend work may be required and may be assigned on short notice. Occasion travel to other office locations.   Full-Time/Part-Time Full-Time   Position Concierge Manager, Information Technology   Location Los Angeles   About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.   EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.   This position is currently not accepting applications. To search for an open position, please go to http://oscars.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Other Jobs Within 60 Miles Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Custodial Associate in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Supervisor, Facility in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Special Collections Archival Manuscript Intern, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 2/6/2024 [Apply Now] Getty Marrow, Programming and Public Engagement Intern, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 3/26/2024 [Apply Now]

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