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Title

Project Implementation Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number KTS18-0031  
Category Information Technology  
Division Koniag Technology Solutions, Inc.  
Location KTS Baltimore  
Description

Koniag Technogy Solutions (KTS) has several openings for experienced Project Implementation Specialists to join our team in Baltimore MD. These are direct, full-time positions with our company working at our customer’s site. Various shifts are available, to include a ½-hr. non-billable meal break. Occasional rotational weekend and/or holiday coverage may be required.

This position is considered Essential/Mission Critical. This means the employee is expected to report for, or remain at work, even in inclement weather conditions. Employees who are designated Essential/Mission Critical are expected to report to work on time and/or stay at work despite late reporting, early dismissal or closure due to weather conditions. During inclement weather conditions, Essential/Mission Critical employees are not to leave the job site unless dismissed by a member of Team KTS management or designated point of contact.

Must be able to obtain and maintain a client-sponsored HSPD-12 Suitability

We offer a competitive compensation and benefits package including health, dental and vision insurance, 401K, flexible spending accounts, paid holidays, and a PTO program.

Position Overview
The Project Implementation (PI) Specialist provides technical assistance in support of problem analysis and resolution, beyond the initial tier one call. The PI Specialist provides problem analysis/resolution within the Project Implementation, Initial Call Intake and Customer Support functions, including desktop/operating system upgrades and workstation, server, laptop and printer refreshments. Typically, support is provided for these designated initiatives during the first three days of replacement activities. The PI Specialist will troubleshoot and document problem tickets related to these initiatives and others that may be assigned. Additionally, the PI Specialist will provide telephone assistance (when needed) for the Initial Call Intake function in order to service customer calls in the wait queue.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • Provide customer support related to implementation activities and/or agency initiatives, including but not limited to:
    • Server Refreshment
    • Windows 10 Upgrades: Desktop/Operating System Upgrades
    • Server Operating System Upgrades
    • Periodic Printer Refreshment
    • Periodic Workstation Replacement
    • Periodic Notebook Refreshment
  • Develop, document, and/or edit all Knowledge Base articles related to implementation activities, including documenting the initial procedures provided by external components and any additional lessons learned during the implementation
  • Support the Call Intake function, as needed, when customer calls accumulate in the wait queue and meet the performance measurements as per established standards, for the Initial Call Intake Function, when supporting this function.
  • Provide tier 2 technical assistance in support of the Service Center staff and customers
  • Provide day-to-day problem consultation to the Customer Service Representative and the Customer Support Team, to assist with problem resolution
  • Develop and create Knowledge Base articles to support call intake activities.
 
Position Requirements
Education, Work Experience, Knowledge, Skills & Abilities
  • Minimum 2 years’ experience in Microsoft operating systems and products
  • Min. 6 months experience in Server 2016 installation/replacements, Microsoft Windows 10 Migrations, SMS, Active Directory, TCP/IP, VoIP and/or Cisco routers
  • Min. 2 years’ experience in Microsoft operating systems and products
  • Min. 1 year experience in Microsoft Windows 10 Migrations, SMS, Active Directory, TCP/IP, VoIP and/or Cisco routers
  • Min. 1 year of help desk experience.

Working Environment & Conditions

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand; walk; sit; use hands to manipulate, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The work load may require the incumbent to sit for extended periods of time. The incumbent must be able to read, perform simple math calculations and withstand moderate amounts of stress. The duties frequently require lifting or manipulating up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag.com or by calling 703-488-9377 to request accommodations. This contact information is used for accommodation requests only and cannot be used to inquire on a status of your application.

 
Travel Requirements  
Security Clearance Must be able to obtain and maintain HSPD-12 Suitability  
About our Company

Offering innovative and cutting-edge IT solutions, Koniag Technology Solutions is uniquely positioned in the federal marketplace. An ANC program combined with the full corporate support of Koniag Inc.’s Government Services Sector, KTS is backed by a full range of industry partners. Innovative technology, highly qualified professionals and proven processes are the hallmarks of KTS. We pride ourselves on delivering exceptional service to our clients and maintaining a supportive environment for team members and partners.

 

Our Equal Opportunity Policy EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352  

This position is currently not accepting applications.

To search for an open position, please go to http://KoniagSubsidiaries.appone.com




 


 
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