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Title

Willow Inpatient Analyst (EPIC) 

Location Greater Grand Rapids, Michigan Area  
Full-Time/Part-Time Full-Time  
Shift First  
Description

Application Analysts are the primary support contacts for each application, in this case the WIllow Inpatient Clinical Application in the Epic EMR system. Willow Analysts coordinate and drive solutions to all issues that arise during the project for the WIllow Inpatient Application and must be very knowledgeable about the organization's policies, procedures, and business operations. This is a highly visible and essential role to the successful implementation and post go-live support of the Epic EHR system in our behavioral health care environment. Are you ready for the challenge?

Other primary responsibilities include:

  • Acting as the primary support contact for the application's end-users
  • Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
  • Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
  • Identifying and implementing requested changes to the system
  • Serving as a liaison between end users' workflow needs and Epic implementation staff
  • Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
  • Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
  • Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions
  • Participating in training and working with end users
  • Troubleshooting problems and questions
  • Reviewing the status of projects and issues on an ongoing basis with leadership
  • Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
  • Other duties as assigned.
 
Position Requirements

Education, Training and Certification(s)

  • Epic Willow certification is required. Interface analysts gain in-depth knowledge of the software by attending training at Epic and completing required interface certification projects and tests. Each individual interface certification(s) will have unique requirements.
  • This role typically requires post-secondary education in the form of a two or four year degree. Equivalent experience may be considered in the absence of a degree. At minimum, a High School diploma is required.

Key competencies include

  • Adaptability/flexibility
    • Demonstrating flexibility with respect to changing end-user business needs
  • Critical thinking
    • The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
  • Dependability
    • The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
  • Initiative
    • The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
  • Interpersonal skills
    • The ability to communicate information clearly and concisely with project leadership and subject matter experts
  • Learning
    • The ability and willingness to learn new software and systems
  • Listening
    • Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
  • Problem solving
    • Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
  • Relationship building
    • The ability to gain trust and establish effective relationships with Epic counterparts
  • Resilience
    • The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Pine Rest is an EOE

 
About the Organization Pine Rest is a nonprofit, free standing, behavioral health system founded in 1910 in Grand Rapids, Michigan. This comprehensive behavioral health center, coupled with the Pine Rest network of 19 outpatient clinics and satellite offices in Michigan and Iowa, provide individualized and group therapy for people of all ages and all levels of need. Pine Rest clinicians offer therapeutic services in behavioral health for people of all ages and all levels of need across the continuum of care within a Christian framework.

Pine Rest has a 200-bed inpatient hospital program with a 36-bed child and adolescent inpatient and a large partial hospital program for adolescents. Additionally, Pine Rest has many inpatient services for adults, including: a 28-bed psychiatric-medical unit in an acute care hospital, four 22-bed adult inpatient units each designed for a different level of acuity, a 22-bed co-occurring substance use disorder adult inpatient unit, a large adult partial hospital program, and a 26-bed older adult inpatient unit.

The Pine Rest Community and Residential Services Division also provides a wide array of services. With over 220 residential beds across a variety of programs, including treatment for substance use disorders, homes for adults with intellectual and developmental disorders, adults with mental illness, and a program for youth aged 11-18 with extensive trauma histories focusing on trauma treatment and life skills programming.

Other campus based services include a forensic psychiatry clinic, a psychological consultation testing center, an attention deficit disorders clinic, an autism spectrum disorders clinic, and a large neuromodulation clinic which provides TMS and ECT services.

The medical staff includes over 70 psychiatrists and other MDs/DOs, more than 120 fully licensed psychologists, more than 250 licensed masters-level social workers, and 30 PAs/NPs.


Pine Rest is an EOE  
Number of Openings 1  
EOE Statement Pine Rest Christian Mental Health Services an equal employment opportunity employer and complies with the following:

RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN
Executive Order 11246, as amended, prohibits employment discrimination based on race, color, religion, sex, sexual orientation, gender identity, or national origin, and requires affirmative action to ensure equality of opportunity in all aspects of employment.

PAY SECRECY
Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

INDIVIDUALS WITH DISABILITIES
Section 503 of the Rehabilitation Act of 1973, as amended, protects qualified individuals with disabilities
from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship to the employer. Section 503 also requires that Federal contractors take affirmative action to employ and advance in employment qualified individuals with disabilities at all levels of employment, including the executive level.

PROTECTED VETERANS
The Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212, prohibits
employment discrimination against, and requires affirmative action to recruit, employ, and advance in
employment, disabled veterans, recently separated veterans (i.e., within three years of discharge or release from active duty), active duty wartime or campaign badge veterans, or Armed Forces service medal veterans.
 
Department None Specified 


This position is currently not accepting applications.

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