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Title

Technical Support Analyst II 

Description

Tabula Rasa HealthCare is a family of companies that leverages technology to improve healthcare. TRHC works with providers and insurers to identify multi-drug interactions and to reduce risk of medication-related problems. We have developed the first multi-drug interaction tool that identifies risk across a variety of safety factors and presents meaningful opportunities to mitigate that risk. This technology can be used to assess safety at the individual patient-level or to stratify medication risk at the population-level, and can be embedded within any EMR or other healthcare IT system.

The Technical Support Analyst II is responsible for providing desktop support and limited desktop administration for the Company's in-house employees, remote employees, and employees of other affiliated companies. This person will work with internal and external clients and peers in the identification, escalation and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an experienced technology professional with a high degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment.

Primary Functions:

  • Manage Microsoft Active Directory Organizational Units (users and computers, distribution lists, security groups)
  • Provide troubleshooting for software and hardware deployed within Microsoft Windows environment
  • Communicate with end users via telephone, email, instant messaging, or desk-side
  • Remotely support workstations using Dameware, LogMeIn, and Microsoft RDP
  • Manage ticketing systems: create, update, and close incidents
  • Administer desktop infrastructure such as antivirus, mobile device management, and other consoles
  • Build, image, and deploy laptop and desktop computers
  • Process new accounts, terminations, and expirations
  • Support mobile device management and two-factor authentication methods
  • Provide basic printer support (toner changes, maintenance kits, jams)
  • Support audio/video systems (projectors, smart TVs)
  • Escalate issues as required for resolution to senior members, manager, or other teams
  • Develop, maintain, and document installation and configuration procedures
  • Contribute to and maintain system standards, documentation, policies and procedures
  • Assist with desktop administration, security, or infrastructure projects
  • Provide orientation and training to new team members

Secondary Functions:

  • Administer and support all VoIP telephony hardware and software infrastructure
  • Administer and support hosted PBX platform and vendor
  • Support Call Center and Automatic Call Distribution (ACD) Software
  • Support enterprise wireless account and devices
  • Provide basic mobile support (iOS, Android)
 
Position Requirements

Education, Experience & Training:

  • Bachelor’s degree and/or industry certification (ie, Microsoft MCP, Network+) required
  • 4-6 years of experience in a corporate help desk, call center, or
  • Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
  • Familiar with VoIP providers such as Alteva or Momentum Telecom
  • Familiar with call center solutions such as InContact, Five9, or RingCentral

Specific Skills:

  • Proficiency with Microsoft Windows 7/10, Microsoft Office 2013/16
  • Skilled in imaging using Microsoft Deployment Toolkit (MDT) or equivalent
  • Understanding of network troubleshooting (TCP/IP, DNS, subnets)
  • Knowledge of policy management (group policies, antivirus, mobile device management)
  • Experience with JIRA and/or Confluence
  • Basic experience with Mac OS X and configuration
  • Hardware installation (SSDs, RAM, graphics cards)
  • Experience with Broadsoft / BroadWorks software-based telephony based applications

Competencies:

  • IT Service Management, change management methodologies
  • Self-motivated, team player, action and results oriented
  • Well organized, excellent communication and reporting skills
  • Create/update supporting documentation
  • Able to successfully work under tight project deadlines
 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Technical Support Analyst II  
Post Internal Days 0  
Number of Openings 1  
Location Tabula Rasa HealthCare, Inc. Moorestown  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://TabulaRasaHealthcareInc.appone.com



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