Installations technicians are team members that are responsible for carefully and correctly implementing Shift 4 products. These technicians must be technically strong team members that require a small amount of supervision, and able to deal directly with customers in a courteous manner.
This person is responsible for managing large one-off projects that involve installing software for a group of merchant’s accounts, or working directly with third party vendors to manage large technical implementations.
Knowledge, Skills, and Additional Requirements:
Understanding of Point of sale or property management systems
Detail oriented with the ability to properly document case notes in Propweb
Exceptional written and oral communication skills
Positive attitude a must
Ability to work independently and prioritize tasks without management supervision
Ability to work with customers with varying degrees of computer literacy
Education and Experience:
Two years’ experience in account management or account coordination
Experience using the Microsoft Office Suite
Experience using call-tracking/case-tracking software
Knowledge of or experience with Point-of-Sale/Property Management Systems (POS/PMS) or experience in the card payments industry is a plus
College degree preferred
This position is currently accepting applications.