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Title

Installation Technician 

Category Customer Service  
Description

Position Description

Installations technicians are team members that are responsible for carefully and correctly implementing Shift 4 products. These technicians must be technically strong team members that require a small amount of supervision, and able to deal directly with customers in a courteous manner.

This person is responsible for managing large one-off projects that involve installing software for a group of merchant’s accounts, or working directly with third party vendors to manage large technical implementations.

 
Position Requirements

Knowledge, Skills, and Additional Requirements:

  • Understanding of Point of sale or property management systems

  • Detail oriented with the ability to properly document case notes in Propweb

  • Exceptional written and oral communication skills

  • Positive attitude a must

  • Ability to work independently and prioritize tasks without management supervision

  • Ability to work with customers with varying degrees of computer literacy

Essential Functions:

  • Complete installation and training for appointments for Shift4 products and services.
  • Serve as a technical resource for Support technicians, Shift4 Technical Services, and Account Coordinators (as needed) as it pertains to the installation of Shift4 software
  • Answer questions and/or resolve end-user troubleshooting calls over the phone.
  • Ability to project plan future appointments and coordinate complex installations by working closely with customers, venders and other Shift4 Customer Service departments.
  • Ability to schedule appointments.
  • Must be detailed and accurate in all work performed.
  • Keep informed of our solutions new features, functionality, and installation procedures.
  • Ability to work in a team environment and interact effectively with other groups, departments, clients, and partners.
  • Ability to accept criticism and to deal calmly and effectively with high-stress situations.
  • Adaptability and flexibility to considerable variety in the workplace.
  • Keep abreast of new features, functionality, and installation procedures.
  • Ability to work in a team environment and interact effectively with other groups, departments, clients, and partners.
  • Adaptability and flexibility to considerable variety in the workplace
  • Flexibility to work extended and / or modified shifts to include over nights and weekends as needed
  • Some travel may be required (<25%) may be required

Education and Experience:

  • Two years’ experience in account management or account coordination

  • Experience using the Microsoft Office Suite

  • Experience using call-tracking/case-tracking software

  • Knowledge of or experience with Point-of-Sale/Property Management Systems (POS/PMS) or experience in the card payments industry is a plus

  • College degree preferred

 
Shift  
Salary Range  
Reports to Manager, Implementation  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/15/2018  
Location Shift4 Corporation - HQ (Las Vegas, NV)  
EOE Statement Shift4 is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://Shift4Corporation.appone.com




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