CITY OF WINTER GARDEN
Assistant / Reception
The City of Winter Garden is seeking a Customer Service Representative who will help provide coverage for the front desk at City Hall and also provide support to other internal departments. This position is truly the 'face of the City,' as it will greet, provide information and assistance to both external and internal customers (citizens, vendors, applicants, coworkers and City management), while also performing administrative tasks and responsibilities as needed. The ideal candidate will be outgoing, energetic and will work easily in a fast-paced environment while maintaining a positive, service-focused attitude and approach in helping all customers.
With the City's commitment to its Service Philosophy and Standards (Ownership, Responsive, Respectful, & Professional), a professional appearance and demeanor; positive and responsive approach; and a helpful, customer-focused demeanor is essential.
ESSENTIAL FUNCTIONS:
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Greet visitors and answer and route calls
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Contact with citizens and other individuals requesting service or general City information; seeking planning, zoning, and permitting information; or information on opening or paying on a utility account
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Perform varied administrative and clerical services; receive records and forward complaints; may relay messages and instructions to field personnel.
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Type reports, letters, memos, and correspondence
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Set-up and maintain files and records
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Order and maintain office supplies
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Update forms, lists, and other department and City information
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May accept various types of payment for bills and fees based on assigned work area.
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May transcribe from audio tape, copy and distribute minutes, and other documents for various Boards, committees, workshops, city meetings, etc.
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Perform other job-related duties consistent with the assigned Department/Division responsibilities
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Other general duties as assigned by City Administration
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Maintain a punctual and consistent work schedule
Minimum qualifications:
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High School Diploma required with 4 years of similar experience, or the equivalent combination of education and experience
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Fluent in English and Spanish (both reading and writing) is required
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Ability to pass clerical skills and writing assessment skills tests as required
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Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
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Excellent written and verbal communication skills with the ability to communicate effectively and courteously with the public
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Ability to prioritize and meet timelines associated with assigned job tasks, projects, and deadlines
Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and approved by the City Manager prior to job offer.
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly organized, detail-oriented, and self-motivated team player
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Ability to prioritize to ensure that deadlines are met
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Ability to understand quickly and accurately, written and oral instructions
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Ability to maintain moderately complex records and to prepare standard reports
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Ability to learn and use new software applicable to position with minimal supervision
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Excellent grammar and able to proofread documents.
- Considerable knowledge of business English, spelling and arithmetic
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Cash handling experience; able to count change back to customer
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Must be able to stand, sit, bend, climb steps and lift up to forty (40) pounds
The City of Winter Garden is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Winter Garden provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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