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Category Administration  

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Answer telephone calls and provide customer service to stakeholders, internally and externally.
  2. Provide customer service and maintain thorough knowledge of assessment services procedures and processes.
  3. Create, maintain, and enter information into databases.
  4. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence or other material.
  5. Assist with the development of workflow processes for the department to improve efficiencies.
  6. Develop a database to manage contracts and ensure all agreements remain current.
  7. Provide a second review for all exam submissions documents prior to publication.
  8. Maintain program database(s), and create and generate reports. This includes obtaining and formatting data from a vendor.
  9. Collaborate with and work within programs provided by the vendor to access information and fulfill requests.
  10. Create exams, entering items into the item bank when needed and working with an Access database.
  11. Monitor progress toward attainment of objectives and deadlines, reporting results to designated staff.
  12. Other duties as assigned.
Position Requirements

What We Require (KSAs)

  • Associate degree or equivalent from two-year college or technical school required.
  • Bachelor's degree preferred.
  • 1–2 years’ related experience and/or training preferred.
  • Or equivalent combination of education and experience.
  • Demonstrated ability to be pleasant with others on the job and to display a good-natured, cooperative attitude.
  • Ability to pay close attention to detail for accuracy and thoroughness in completing work.
  • Must be proficient in MS Word and Excel skills.
  • Must have a working knowledge of Microsoft Access.
Full-Time/Part-Time Part-Time  
Shift Days  
Position Assessment Services Administrative Specialist  
Close Date 10/3/2019  
Exempt/Non-Exempt Non-Exempt  
Req Number ADM-18-00001  
Open Date 4/5/2018  
Location National Board for Certified Counselors  
About the Organization
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

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