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Title

Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number ENG-18-00011  
Position Service Technician  
Division Miller Electric Mfg. Co., an ITW Company  
Location Appleton, WI  
HM ID  
Dept 147 

Assigned Shift First Shift 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Basic Description:

A candidate is responsible for providing excellent customer service, troubleshooting support, and administering warranties for Miller, Hobart, and Enpak engine driven products. A candidate must be a self-starter, team player, and possess the ability to make quick independent decisions. A strong background in reading electrical schematics and performing electrical troubleshooting is preferred. A basic knowledge of welding processes and engines is a plus.

Essential Functions:

  • •Handle phone calls on a repetitive basis relating to the service, repair, and application of the product

    •Create service files in service warranty to effectively administer warranty claims; repair and test of returned equipment from the field

    •Travel to customer locations for technical support of the product

    •Participate on product development teams and product support projects

    •Assist product engineering in evaluation of returned equipment and parts to continually improve reliability and to ultimately reduce warranty
 
Position Requirements

Minimum Qualifications:

  • •Associate Degree in Electronics, Electro-Mechanical Technology, or related field

    •At least 1 year of customer service and troubleshooting skills preferred

    •At least 1 year of welding systems product experience preferred

    •Above average computer skills utilizing Microsoft Office suite and Internet programs.

    •Good communication and listening skills
 

This position is currently not accepting applications.

To search for an open position, please go to http://itwwelds.isg2.com



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