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Customer Support Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number SAL-18-00015  
Position Customer Support Representative  
Division Miller Electric Mfg. Co., an ITW Company  
Location Appleton, WI  
Dept None Specified 

Assigned Shift None Specified 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Basic Description:

Assist our customers in product selection, and enter distributor orders. Know and be able to communicate product features, competitive comparisons and roll-out timing. This person will need to have a positive and enthusiastic attitude.

Essential Functions:

  • Facilitate the needs of our DMs, warehouses and BU's
  • Work effectively with the BU's to promote their products to distributors and customers
  • Provide timely and constructive customer feedback received to the appropriate people
  • Work well within the Customer Support team to identify improvement projects, schedule vacations and shifts, and share info learned from BU's
  • Customer contact will be mainly via the phone but may include face-to-face sales at shows
  • Make quick customer oriented decisions in a fast-paced environment
  • Work with the customer to find the welding solution that is right for them
Position Requirements

Minimum Qualifications:

  • Degree in welding or business required (Associate's or BBA/BS)
  • Excellent verbal and written communication skills 
  • Demonstrated experience working effectively with many different personalities and situations 
  • Understand product knowledge and basic understanding of MILLER’s computer systems is a plus
  • Learning product features and welding characteristics for existing and new products will be required

This position is currently not accepting applications.

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