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Title

Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Req Number ENG-18-00010  
Position Service Technician  
Division Miller Electric Mfg. Co., an ITW Company  
Location Appleton, WI  
HM ID  
Dept 120 

Assigned Shift First Shift 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

BASIC DESCRIPTION:

Responsible for providing excellent customer service on troubleshooting welding systems and administering the warranty for Industrial Equipment Division.

ESSENTIAL FUNCTIONS:

  • Handling phone calls on a repetitive basis relating to the service, repair, and application of Industrial Equipment product.

  • Creating service files in the service warranty application software to accurately document warranty situations.

  • Repair and test returned equipment from the field.

  • Travel to customer locations for technical support/training of IE product.

  • Participate on product development teams and product support projects.

  • Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty.

  • Travel will be required in this position.

  • Utilization of good oral and written communication skills to work professionally with customers within the guidelines of the Industrial Equipment Group and Miller warranty policies is essential.

 
Position Requirements

MINIMUM QUALIFICATIONS:

  • Associate Degree in Electro-Mechanical Technology, Automated Manufacturing Systems Technology.

  • Completed certificate credits in Automation Maintenance, Industrial Controls/PLC’s or Industrial Networking Communications is a plus.

  • Experience in industrial automation/networking.

  • Strength in customer service with demonstrated troubleshooting skills preferred.

  • Welding systems product knowledge is a plus.

  • Good computer skills utilizing Microsoft Office, Outlook, PowerPoint, Word, Excel, and Internet programs.

  • Candidate must be willing to travel when necessary; at times this could be short notice. *Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion.
 

This position is currently accepting applications.

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