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Title

Reservation Sales Agent 

Position Reservation Sales Agent  
Location Edgewood Tahoe  
About the Organization Nestled at the water's edge on Lake Tahoe's south shore, Edgewood Tahoe is a cherished gathering place that welcomes all to enjoy its unique brand of scenic natural beauty and genuine hospitality. Our Edgewood family is composed of a proud team of employees who care deeply about sharing our love of this special place with loyal customers and seasonal members-day after day, year after year. As we near the grand opening of The Lodge, we are delighted to be the most exciting new development in the community. Beginning June 2017, The Lodge will be the premier luxury lodging destination in Lake Tahoe. Edgewood has been a world-class destination for golf, dining, weddings, and special events since 1968 and is committed to providing a top notch employee experience. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Reservations Sales Agents are a leading role in generating revenue for the business and are primarily responsble for golf and restaurant reservations. They must be able to follow a sell strategy as determined by revenue management, listen and communicate effectively with a wide range of callers, close the sale, and input detailed information in the PMS system accurately and efficiently. The Reservation Sales Agent is responsible for selling the property and providing information to prospective guests, to capture sales from incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. The agents will assist a guest in creating an engaging experience at the resort by offering and providing information on all amenities available to them. The agent will develop an itinerary of any services booked by the guest, which may include; Adventure Center excursions, dining reservations, a kids camp experience, golf tee times, and spa services. This position will exhibit excellence in cultivating the Edgewood Vision by executing both employee and guest engagement standards.

 
Position Requirements
  • The Reservations Agent should be an experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality.

  • Must be a willing team player, comfortable with computer systems as well as communicating over the telephone.

  • Knowledge of golf is a plus.

  • Reservations sales experience or prior work experience in a professional office environment preferred.

  • Available to work varied shifts when needed, including weekends, holidays, and nights.

 
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Seasonal  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

This position is currently accepting applications.

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