Share Email Opening Title Case Manager (Navigator Program)  About the Organization OUR MISSION Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach. We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively. OUR VISION We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs. We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Shift Days   Number of Openings 1   Category Case Management   Location SSVF - Datapoint   Description JOB PURPOSE: The Case Manager provides case management, support and community resources to equip veterans and their families with the essential tools to achieve self-sufficiency. The position will work directly with veterans that present with high barriers to stable housing and assist them in accessing community support systems, services and benefits. The position directly supports homeless veteran community collaboration which consists of multiple service providers that meet regularly to triage, staff and place the most vulnerable unsheltered homeless veterans. Because of the target population of veterans experiencing long-term homelessness with significant needs and resistance to typical community services, the position requires supportive one-on-one assistance with multiple facets of the veterans needs such as housing, employment and benefits. The Case Manager establishes rapport and a supportive relationship with veterans in order to overcome both practical and emotional barriers to accessing other types of assistance, generally supporting the veteran and/or family over an extensive 3-9 month period. ESSENTIAL JOB RESPONSIBILITIES: 25% Assist veterans with the coordination and assistance of benefits and services. Provides mentoring support to veterans for the duration of program services, and at least a year thereafter. Mentorship includes providing encouragement, direction, support, and motivational tools to veterans experiencing homelessness. Reviews documents for eligibility, conducts intake, and evaluates individual and family needs. Completes service plans with veterans including housing, employment, benefits and other related needs and resources. Coordinates and monitors services, including comprehensive tracking of veteran activities in relation to service plan and housing Inspections. 25% Identifies newly homeless veterans and will connect with at risk veterans, assist in connecting these veterans to community services, provides continuity of communication between veteran and multiple community service providers. Advocates for and facilitates veterans' access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Provide referrals to community resources as needed. 5% Assist veterans with securing ID, personal documents, DD214, and other records needed to access services, benefits, housing, and employment. 15% Maintain appropriate records on each client, including HMIS; Document detailed case notes, daily; maintain comprehensive client files. Prepare reports as requested by Lead Navigator, Program Manager and/or Quality Assurance. Provides record of services provided with date/time of each. Prepare monthly status reports for each client served. Maintains the confidentiality of client information as required by State and Federal laws and regulations and professional practice standards. 15% Coordinate and process Temporary Financial Assistance (TFA) payments to third party providers for approved expenses as part of veterans‘ service plans; Confirm receipt of payments; and submit TFA to Financial Assistance and Quality Assurance Coordinator on a weekly basis.? 10% Maintains accurate checkbook balance at all times. Forward all credit card receipts and appropriate forms to the accounting department promptly. Keep detailed records of payments made. Update client case file appropriately and enter information into HMIS database. 5% Maintain ongoing communication with Lead Navigator, Lead Outreach and Intake Specialist, Financial Assistance Coordinator, Financial Assistance Associate, and Program Director.? 100% Demonstrate exceptional customer service, in everything you do, by placing the child, family, veteran or client first to support our mission to 'Empower people to build better lives for themselves, their families and their communities.'   Position Requirements ESSENTIAL QUALIFICATIONS: EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field. MA/MSW/MS Preferred. MSW Intern a strong plus. Associate’s Degree in accounting a strong plus. EXPERIENCE: 1+ year’s case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience utilizing client tracking databases and MS Excel required. Experience tracking grant/client expenditures preferred. Veteran or experience working with the Military/veteran communities strongly preferred. Experience with homeless, low income, veterans & their families a strong plus. Experience with HMIS data system preferred. Preferential hiring consideration given to Veterans or military spouses. LICENSES: LBSW preferred. Driver’s License with clear record required. VEHICLE: Must have daily use of a vehicle without prior notice. Up to 30% travel within county and surrounding areas. ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. Must be available during the stated service hours and occasional evening and weekends, based on clients’ needs and outreach events. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations, including unsheltered conditions. COMPUTER: Working knowledge and experience in MS Outlook, MS Word, and MS Excel required. Previous experience with client-tracking databases required. MS PowerPoint, MS Access and working knowledge of email, internet search engines and how to research information preferred... Skills conducive to completing documents and forms online. Prefer daily access to a computer. 45 WPM, 90% accuracy. DECISION MAKING: Ability to think analytically and evaluate the impact of case management recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to maintain boundaries. FINANCIAL: Strong math skills. Ability to assist clients in paying bills and balancing their checkbook, as well as be able to identify and prioritize immediate, medium-term, and long-term financial needs of the client. Ability to assist veterans in developing a budget. Experience in Financial Management a strong plus. NEGOTIATION: Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions. TECHNICAL: Knowledge of case management services and community resources; Federal, State and local assistance programs, housing & utility assistance and disability benefits. Knowledge of VA Services, facilities, and community resources. Knowledge of peer support services within the community.   Salary/Wage   EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."   This position is currently not accepting applications. To search for an open position, please go to http://FAMILYENDEAVORSINC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Deputy Director of Emergency Services in San Antonio, Texas Posted on: 8/31/2023 [Apply Now] PRN Reservist in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Clinician (Intrepid) in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Financial Analyst (Intrepid) in San Antonio, Texas Posted on: 2/26/2024 [Apply Now] Follow us

 

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