Job Summary This position is responsible for the driving, loading/unloading, and delivering of products. Must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The Clerk must embrace and exhibit the WHEAT culture of Mountain View Co-op (MVC). Distinguishing Class Features This position performs work to meet the needs of MVC’s customers in a manner that will optimize MVC’s presence in the market. This position will ensure compliance with MVC’s policies and procedures. Essential Job Duties and Responsibilities (These are examples only; any one position may not include all of the listed examples nor do the listed examples include all functions, which may be found in positions of this class.) - Establish and maintain a positive customer service experience
- Maintain and establish a positive experience to our clients, to include but not limited to location cleanliness, personal hygiene, and professional phone etiquette
- Handle any customer complaints promptly and in a professional manner
- Provide feedback to Manager
- Report for duty complying with location dress code and proper hygiene
- Inform all customers of any safe product handling procedures
- Drive various MVC equipment to include but not limited to commercial vehicle
- Perform basic vehicle maintenance
- Notify supervisors when equipment malfunctions
- Conducts pre/post vehicle inspections
- Assist in any facility and equipment maintenance
- Operate GPS system and map reading
- Practices and encourages work place safety
- Other duties that may be assigned
Required Knowledge and Abilities Knowledge and understanding of: - Customer service skills
- Phone etiquette
- Organizational skills
- Basic math skills
- MVC’s products and purpose
- Equipment operation and maintenance
- Operation of light and heavy equipment
- Operation of a forklift
- Safety rules, procedures and practices
Ability to: - Establish effective working relationships with all management, other employees, and the general public
- Report to work on time and as scheduled
- Communicate well with others in both technical and non-technical terms
- Follow verbal and written instructions
- Operate a smart phone
- Climb and work at heights above ground level
- Drive year-round within the state of Montana
- Works hours required of this position
Reporting Relationships Reports to the Black Eagle Feed Store Manager. |