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Title

Travel Agent - Contract Position  

Category Administration  
Description

Maden Technologies is looking for a travel agent consultant to manage all activities pertaining to overseas travel arrangements.

  • Quality control of ticketing and reservations

  • Research and obtain competitive rates, using knowledge of preferred vendor programs, interprets and adheres to Federal Travel Regulations. Track travel requests, confirm lead times, delivery dates, costs, prepare out of scope and backlog reports provide customer help desk support: These services include, but are not limited to, traveler arranger duties, assist travelers with reservations, assist travelers with voucher filing, assist travelers with amendments, provide adhoc as needed training on the system usage, act as the liaison with the Travel Management Company), provide emergency after hour support and/or approval of travel and will work travel requests/tickets as assigned. In addition, assist all invitational travelers and book their travel.

  • Respond to Travel tasks/issues by researching and resolving problems/issues for federal customers. Issues may relate to creating, routing, and/or processing of travel authorizations, authorization amendments, travel vouchers and/or voucher amendments and local or

  • Agent must be customer focused and seek efficient travel solutions at all times and within program guidelines for routes, airlines and layover times.

  • As part of the program operations team, help schedule and coordinate training and deployment
    evolutions.

  • Ticketing and researching ticketing problems.

  • Quality control of ticketing and reservations.

  • Research and obtain competitive rates, utilizing knowledge of preferred vendor programs; interprets and adheres to Corporate Travel Policy.

  • Perform accounting and financial duties including invoicing and cost allocations.

  • Provide excellent customer service support.

  • 40 hour work week, some overtime may be required.

  • Other duties as assigned.

    Qualifications & Requirements

  • Must possess High School Diploma. (Travel and Tourism graduate preferred.)

  • Must possess minimum 3-5 years or related experience.

  • Experienced Domestic and International Travel Agent a plus.

  • Must be proficient in Microsoft office (Word,Excel); Worldspan or GDS experience preferred.

  • Must have excellent customer service and phone skills.

  • French language skills a pluss

    Position is contingent upon task order award*

 
Position Requirements  
Full-Time/Part-Time Independent Contractor  
Shift  
Work Location  
Start Date  
Relocation  
Travel  
Security Clearance  
Knowledge, Skills, and Abilities  
Education  
Position Travel Agent - Contract Position  
Req Number ADM-18-00003  
Location Arlington, VA  
About the Organization Maden Technologies is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that delivers agile science, technology, environmental, and construction solutions to our clients in the US and abroad. We assure mission success by continuously improving our applications in engineering, policy development, environmental technology, geospatial solutions, computing, and cybersecurity. Our professional family is second to none! We're motivated and trained with leading-edge solutions that mirror our stellar corporate performance. Since 1986, the Maden Team has delivered world-class results on more than 120 advanced research and development projects, and four national-level programs. As we enter our fourth decade in business, we look forward to meeting the demands of today and the challenges of Futureproofing the Enterprise.



Maden Technologies is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.



EOE/Minorities/Females/Vet/Disability



EEO is the Law Poster from the EEOC website:

(English) http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

(Spanish) http://www.eeoc.gov/employers/upload/eeoc_self_print_poster_spanish.pdf

(Arabic) http://www.eeoc.gov/employers/upload/eeoc_self_print_poster_arabic  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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