Why Nutranext, LLC
The Nutranext family of brands includes nutritional supplement industry leaders Rainbow Light, Natural Vitality, Stop Aging Now, Champion Performance, Nutri-Health, True Health, Vitamin Resource Products, Health Resources, Blessed Herbs and Sedona Labs. With our headquarters in Sunrise, Florida, our Global Innovation Center in Santa Cruz, California, and locations in Arizona, Maryland, and Texas, Nutranext provides opportunities for career growth and personal development.
At Nutranext, we are committed to investing in our employees' physical, emotional, mental and spiritual wellbeing. The symbolism is in our name and products. We provide opportunities and incentives to encourage learning; we create high quality products to enhance and promote a healthy life style and ongoing wellness; we offer excellent employee benefits to ensure that our employees take pride in where they work; we offer a well-equipped gym and other facilities that encourage employees to move physically and stay fit; we design working environments that are safe, comfortable, and appealing to work in; and lastly, we are built on a culture that encourages healthy communities, sustainability and environmental longevity. Come join our brands and grow with us!
Our Team:
The ITSS Support Specialist provides first level of support for all end-user computing issues and needs in pursuit of operational excellence. The ITSS Support Specialist is instrumental in our continued efforts in providing our users exceptional IT support services. A key player in investigating and resolving computer and telecommunication software and hardware problems for users and support any day-to-day operational concerns. Provides workstation, server administration, support, maintenance and documentation for multiple sites and remote users. Researches and recommends changes to improve the user experience companywide. Will act as a user advocate and will be a key member in introducing change that will benefit our user community companywide. Will provide support to local, remote users and sites.
Ensures and maintains PCI Compliance.
What you will be doing:
Essential Functions:
- Strong communications skills, good listener
- Initiative, creativity & proactive mindset
- Customer service & communication focused
- Positive attitude
- Ability to time manage and prioritize
- Technical savvy/researcher
- Providing training to user's community in existing and new technology such as basic network tasks, Microsoft Windows basics, Microsoft Office applications, Internet best practices, etc.
- Strong work ethic and reliable
- Support user and site hardware, including but not limited to, installing, maintaining, and coordinating repairs to desktops, laptops, printers and network switches; maintain hardware inventory
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Support user software, including but not limited to, assisting in distribution of new and/or upgraded applications and assisting in building software distribution/removal packages using our workstation management application.
- Troubleshoot hardware and software issues and escalate persistent problems for system-wide troubleshooting.
- Ensure compliance with all stated ITSS policies and SOPs
- Act as primary point of contact for end-user support issues.
- Support client IT activities including, but not limited to, changing passwords, printer setup and moving/organizing user equipment.
- Support new user setups and IT onboarding. Including, but not limited to, user training, system setups and relocation.
- Assist in troubleshooting network performance issues and assist in ensuring timely resolutions.
- Assists in managing local vendor relationships.
- Plays active role in maintaining disaster recovery plan and activities.
- Provide L1 & L2 support IT related Incidents and Requests.
- Researches and recommends changes to improve security, reliability and performance for end users.
- Provide support for local and remote users.
- Assists in the development of IT related policies and procedures
- Responsible for training remote and local users on existing and new IT initiatives
- Respond to requests for technical assistance in person, via phone, electronically diagnose and resolve technical hardware and software issues research questions using available information resources.
- Advice users on appropriate action, follow standard help desk procedures, log all user Requests, Incidents and Helpdesk interaction within our ITSS ticketing system.
- Redirect problems to appropriate resource identify and escalate situations requiring urgent attention and document resolutions.
- Provide project management support for IT related projects working with personnel across the US.
- Identify areas for improvement
- Prepare activity reports stay current with system information, changes and updates.
- Assist in office/cubicle relocations and in other area as directed.
- Any additional duties that may be assigned that relates to the support of our user community.
- Ability to lift up-to 40lbs.
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What you bring to the team: Required Education and Experience: - Two (2) year degree in computer science or equivalent work experience
- Three (3) years providing excellent user support in a Windows environment
- One (1) year network fundamental experience mainly in Windows environment
- Fundamental experience with network equipment (switches/routers etc.) in a LAN/WAN infrastructure including IP, VPLS, VPN and VoIP usage.
- Experience in server environment including Windows 2008/2012, Office 365 and VMware.
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Knowledge of MS Office/Outlook 2013/2016, Windows 7/10 Pro, ServiceNOW, Kaseya, Active Directory user administration, network connectivity, printer and drive mapping. -
Ability to learn new technologies quickly. -
Have the need to fully understand a problem and seek a long term solution Preferred Education and Experience: - Experience with Mac computers
- Microsoft MCSA, A+ certification
- Knowledge of IT Best Practices (ITIL Foundation)
Contact Information: For more information please visit our career page at www.wellnexthealth.com Wellnext LLC formerly Nature’s Products Inc. is an Equal Opportunity Employer We are proud to share that we have been the recipient of the following awards for Wellness: -
Healthiest Employer of South Florida Nominee 2014 (Med Company) -
Healthiest Employer of South Florida Winner 2015 (Med Company) -
Healthiest Employer of South Florida Winner 2016 (Med Company) -
Healthiest Employer of Bay Area Winner 2016 (Small Company) -
Healthiest Employer of The Valley in Arizona (Small Company) -
American Heart Association Gold Fit Friendly Award 2015 -
American Heart Association Platinum Fit Friendly 2016 -
American Heart Association Innovative Work Place 2016 -
Worksite Wellness Award 2015 for Miami Dade Consortium (Med Company) -
Worksite Wellness Award 2017 for Miami Dade Consortium (Med Company) -
Best Health & Wellness Program 2017 - Excellence in HR Awards (Miami Chamber of Commerce) |
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