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Crisis Triage Facility Program Manager 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Social Services  
Open Date 3/7/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Crisis Triage Facility)  

Consider every idea and responsibility contained herein through the lens of Trauma Informed Care (TIC), and specifically geared towards promoting Recovery for the people we serve in our unit, as well as anywhere in KMHS at large. These two guiding principles form an umbrella under which all services provided are contained.

Provide trauma informed supervision and training for Shift Supervisors, Registered Nurses, Treatment Aides, Recovery Aides, Program Assistants, and team members assigned to Crisis Triage Unit, while overseeing a range of administrative and clinical activities in support of running a safe and therapeutic milieu. To ensure licensure and training is in accordance with KMHS policy and associated WACs. To work collaboratively with team in carrying out treatment plans and objectives from time of admission to discharge. To improve the operations of KMHS in support of its stated mission. To provide the highest level of customer service to internal and external customers.


  • Supervise Shift Supervisors, Registered Nurses, Treatment Aides, Peer Counselors, Care Coordinators, & Program Assistants in their work including but not limited to training, coaching, evaluating and disciplining with regard to: a) completion of assigned tasks and associated paperwork, b) use clinical skills during interpersonal interactions and documentation, c) professional communication, d) the use of an electronic health record, and email, e) additional tasks as assigned.
  • Provide trauma informed supervision with direct reports on a regular basis. Document and keep confidential records of supervision and other significant interactions (i.e., presenting performance appraisals; issuing disciplinary actions) on appropriate forms. Provide ongoing individual training and coaching as needed with regard to specific team member performance, areas of improvement, and training/career goals.
  • Complete assigned performance appraisals within agency standards and timelines.
  • Take lead, ensuring 'on-call' personnel fully complete the orientation checklist.
  • Conduct ongoing assessment of milieu acuity and risk, collaborating in a timely manner with team as needed to ensure effective management of any situation which increases risk.
  • Take the lead in organizing response to increased acuity as needed; collaborate with the team and direct actions, ensuring the safety of the team and those we serve.
  • Facilitate event debriefings (any situation out of the ordinary is an opportunity to learn from).
  • Oversee admissions from initial intake to arrival, collaborating with team and outside agencies, as needed, to ensure presentation with admission criteria, all required documentation is completed, all appropriate policies and procedures followed, and all precautions taken for the health and safety everyone involved.
  • Ensure adequate staffing per shift according to the appropriate protocol to include additional team members as needed based on needs. Follow the established protocol for determining additional staffing. Work with team to make determinations regarding adequate staffing.
  • Monitor and plan the use of unit resources to be within budgetary guidelines. Provide input and assist the Program Director in budget matters as requested.
  • Maintain an absolute working knowledge of unit policies and procedures. Collaborate with the Program Director to address updates and revisions as necessary.
  • Attend meetings as assigned.
  • In collaboration with the Shift Supervisor - facilitate change of shift handoff; ensure it starts and ends on time. Verify face-to-face handoff provides relevant information (i.e., clinical, safety, administrative) to oncoming shift in a succinct but trauma informed, recovery oriented nature.
  • Update all relevant communications.
  • Maintain appropriate documentation for an array of clinical and administrative needs including, but not limited to, individual supervisions, disciplinary actions, clinical charting, staffing, and human resource requirements.
  • Ensure timely and accurate completion and distribution of various agency documents such as time sheets, incident reports, emergency response evaluations, and other agency documents.
  • Conduct an ongoing, regular, consistent review of clinical charts for compliance, with documentation of results.
  • Position will require driving to external meetings, and infrequent client transportation.
  • Assist Program Director and/or KMHS Administration with any other responsibilities appropriate to the position and not specifically listed in the job description.

SUPERVISES: Crisis Triage Facility team members, as assigned.

Position Requirements

A Master’s Degree in psychology, social work or a related field with two years experience providing direct service to persons with mental illness is preferred. Superior computer skills required. Must possess excellent verbal and written communication skills. Inpatient work experience, supervisory experience, teaching ability, and proficiency in MS Word preferred.

Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

This position is currently not accepting applications.

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