Share Email Opening Title TECH SUPPORT   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Customer Service   Description DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO: Provide prompt, courteous and professional technical support for provided Whidbey Telecom services. Diagnose and resolve technical issues associated with internet, email or webhosting service Dispatch residential and business alarm calls. Promptly answer all customer callbacks in response to the alarm call out following strict authentication protocol. Provide basic alarm system trouble shooting. Promptly escalate unresolved issues to the next level of support. Ensure proper documentation of all interactions handled Assist telephone customers with directory assistance calls. Collaborating effectively with co-workers in order to provide fast and effective problem resolution. Other duties as assigned.   Position Requirements MINIMUM REQUIREMENTS: Excellent verbal communication skills. Firm working knowledge of the latest released Operating systems, Internet Browsers and Email Clients. Computer hardware, modem and LAN knowledge a plus. Team player with strong customer service skills. Ability to multi-task and be flexible enough to adapt to changing environment and priorities as necessary. Ability to work a flexible schedule including overnight shifts. Pre-employment and on-going drug screens required. Background check required. Must be eligible to work in the USA.   Full-Time/Part-Time Full-Time   Position TECH SUPPORT   Exempt/Non-Exempt Non-Exempt   Location Whidbey Telecom Langley   This position is currently not accepting applications. To search for an open position, please go to http://WhidbeyTelecom.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category CUSTOMER SERVICE REP in Freeland, WA Posted on: 3/5/2024 [Apply Now] Other Jobs Within 60 Miles TALENT POOL in Langley, WA Posted on: 7/5/2016 [Apply Now] CUSTOMER SERVICE REP in Freeland, WA Posted on: 3/5/2024 [Apply Now] SPECIAL PROJECT MANAGER in Langley, WA Posted on: 3/6/2024 [Apply Now] Follow us

 

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