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Knowledge Management Specialist 

About the Organization  
Category Client Services  


The Knowledge Management Specialist will work with a Federal organization to establish a methodology for sharing knowledge across the FDA Agency ensuring that the workforce has access to critical knowledge needed for mission success. Implement and manage knowledge management initiatives including knowledge creation, capture, sharing (collaboration), use, and transfer. Develop and implement policy and program guidance which supports the integration and synchronization of knowledge management across the Agency Offices and Centers. Manage the Knowledge Management working group, virtual work environment, and facilitate the sharing of best business practices across the enterprise. Coordinate and integrate directives, issues, and requirements for knowledge management for the organization.

Position requires a commitment to knowledge management and organizational learning, the ability to communicate effectively, inspire and motivate people. Experience and demonstrated success in using data analysis to inform strategic planning and decision-making, applying skills to communicate complex information to a variety of audiences. Excellent communication skills, including ability to contribute additively to discussions, drawing upon expertise to influence group outcomes. Strong attention to detail and accuracy of information, including ability to organize large amounts of data setting priorities for analysis and use in consultation with numerous stakeholders.

General Description of Duties:

  1. Lead, plan and support the implementation of the Knowledge Management Strategy within the Organization
  2. Responsible for harvesting knowledge, ideas generated and trigger the KM process within the organization
  3. Takes the lead in encouraging Federal Offices and Centers to share knowledge, ensuring they are aware of the knowledge management resources available to support their work and are using the systems efficiently and productively.
  4. Develop and help implement a strategic communication strategy and oversee knowledge management activities, including strategic communication, customer outreach, and community engagement.
  5. Build relationships and trust with key stakeholder to support program delivery and collaborative approaches where appropriate
  6. Communicate in line with communication and program plans with team and wider stakeholders.
  7. Collect data from teams and create/modify for specific reports.
  8. Responsible for review and public of knowledge articles to targeted teams.
  9. Coordinate, facilitate (where needed), and participate in working sessions to capture information from various teams/organizations within the agency.

Other duties as assigned.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location FDAL Library Annex  
Number of Openings 1  
Open Date 3/12/2018  
Position Requirements


Education: Bachelor’s degree and 5-8 years of relevant experience. Degree in social sciences, public policy, applied mathematics or related field is a plus.

Experience: Analytical with some experience in knowledge management and organizational learning. Experience in data capture and analysis, in evaluating and assessing project impact and in using learning and evidence from data to improve project capacity and practice, to inform policy development, business planning, service delivery and future developments. Ability to develop knowledge management systems and building organizational / project learning. Expertise in deriving insight and using knowledge from data collected and analyzed in decision making, planning, cross organizational and external activities. Understanding of how-to visualize / present data and learning for different uses and audiences. Ability to develop and sustain professional relationships with a wide array of stakeholders. Research skills, and evidence of an understanding of the policy agenda. Ability to develop prioritize and manage work effectively.

Skills: Demonstrated understanding of Project Management of IT projects, Knowledge Management, Strong research skills, advanced technical writing, good interpersonal skills, excellent written, proofreading and verbal communication skills Demonstrated proficiency in ITIL processes connoisseur (ITIL foundation diploma is a plus). Time management and ability to prioritize tasks. Must be detail oriented, organized, and can multi-task, Adaptability to changes; Ability to demonstrate supportive relationships with peers, partners, and corporate executives; Ability to retain and protect confidential material

Unique Requirements: None.


Positive Attitude: Demonstrates the ability to look for opportunities in the midst of challenges; brings forth solutions to difficult situations and issues; delivers difficult communications with an eye towards lessons learned and opportunities to be gained at an individual, client, and company perspective.

Effective Communication: Communicate clearly and effectively when delivering verbal and written communications; speaking (and listening) is clear, empathetic, non-defensive and non-judgmental; builds strong, trusting, and rewarding relationships, thinks creatively, solve problems, and resolve conflicts.

Competence: Being current and forward thinking in one’s area of responsibility; demonstrating the ability to work through and anticipate challenges and issues proposing sound solutions to complex problems.

Commitment: Service driven perspective, understanding the importance and significance of your role and the impact of your performance on you, your team, the client, and the company. Demonstrates a willingness to do what is needed to further the mission and vision of the company and client.

Resilience: The ability to be flexible in the face of changing employee, client, or company requirements and requests; recovers and redirects efforts appropriately in the face of any deviation or disruption in service or resources.


US Citizenship is a requirement for this position. Candidate may be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Security clearances are a plus.


While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision.

The employee must occasionally lift or move up to 25 pounds. All applicants will be required to consent to a pre-employment drug screening and may be subject to random testing thereafter.

e-Management offers salaries commensurate with education and experience. We provide a comprehensive benefits package including medical, dental, vision, life, short- and long-term disability insurance. We also offer 401k matching and continuing education assistance. Join our award winning team of professionals and take your career to the next level.

e-Management is an Equal Opportunity Employer and participates in E-Verify.

Position Knowledge Management Specialist  
Req Number CLI-18-00001  
Hiring Manager(s) None Specified 

This position is currently not accepting applications.

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