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Title

Help Desk Tier 3 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Information Technology  
Description

The purpose of this requirement is to provide Medical Communication Infrastructure Technical support to the Fort Belvoir Community Hospital (FBCH) located at Fort Belvoir, Virginia (VA). The FBCH is a state of the art world-class medical care healing environment and leads military medicine through outstanding patient-centered care, innovation, and excellence in education and research. The FBCH is a 120-bed hospital and the central facility of a comprehensive health care network, which encompasses two Family Health Centers (FHC) located in the communities of Dumfries and Fairfax and includes a Specialty Care Ward, Medical/Surgical Unit, Labor and Delivery Suites, a Mother/Baby Unit, Adolescent Partial Hospitalization Program, and a 24 hour Emergency Room. The FBCH serves approximately 95,000 eligible military beneficiaries in Northern Virginia. FBCH's top priority is to care for the Wounded Warriors, Active Duty, and Veterans. FBCH maintains around-the-clock casualty care to restore the health and well-being of those they treat. They also ensure the readiness of our country's active duty and provide excellent care for their beneficiaries.

Help Desk Tier 3 responsible for:

Delivering the full array of services, staff, and expertise to operate and maintain Help Desk functions including ticketing, and system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.

Developing and updating a knowledge base to assist Help Desk personnel to give consistently correct information to the user.

Utilizing the Global Service Center (GSC) for the tracking, recording, and prioritization of support for FBCH and associated organizations.

Supporting Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices. Help Desk technicians will provide End User Devices (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operational environment is functional.

Being proficient in using Government provided helpdesk system /help desk ticketing software to log, monitor, document, and close Network trouble tickets. All tickets shall be fully documented, including troubleshooting methods employed, root cause analysis, and resolution implemented. Where problems are recurring, the Contractor shall assist the government in development of standard operating procedures for resolving the problem.

 
Position Requirements

At least 2 years of college credits in information systems or Microsoft Certs;

At least three years of experience working as a tier 2 technician in a similar environment (large Windows enterprise LAN) or

At least 5 years total experience as a help desk technician with at least 2 years of experience working as tier 3 in a similar environment

Proven record working at this installation as being able to work effectively as a tier 3

Favorable National Agency Check with Local Agency Check and Credit (NACLC) Investigation or Active Secret Clearance Required

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Help Desk Tier 3  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number INF-18-00004  
Location Fort Belvoir Community Hospital  
About the Organization Founded in 2001 by President and CEO Elias Rodriguez, LOUi Consulting Group, Inc., is a U.S. SBA certified Small Disadvantaged Business (SDB) and a graduate of the SBA's 8(a) program. LCGI's Corporate Values are Client Focus. Simply stated, LCGI is focused on delivering products or solutions which meet the client's individual needs AND expectations. As a Client Focused company, we pursue relationships, not just transactions. We seek to build a loyal, trust-centered long-term relationship with our customers.

LCGI specializes in advanced technology solutions and services including engineering support, information systems development, telecommunications consulting, data management and program management.

Why work for LOUi Consulting Group?

LCGI is committed to providing the best possible climate for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork: individuals working together to attain a common goal.  
Is this position contingent? None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://LouiConsultingGroupInc.appone.com



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