ESSENTIAL JOB RESPONSIBILITIES: 55% Answer multi-line telephone system in a prompt and professional manner: 25% Welcome and greet visitors in a friendly and professional manner. Determine nature of the visit, who they need to speak with. Promptly notify appropriate staff of visitor’s arrival. 5% Maintain a neat, inviting and professional appearance in lobby and public areas on the ground floor. Keep front desk orderly and professional. Do not eat meals at Reception Desk or in Reception Office. 5% Receive and sign for deliveries and notify recipient. Redirect clients to locations for services not offered in the Main Office building. 5% Perform administrative duties and/or other duties assigned in an accurate and timely manner: 5% Maintain building security by locking and unlocking doors as necessary; identifying visitors and controlling access to office areas. Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities." ESSENTIAL QUALIFICATIONS: EDUCATION: High school diploma or equivalent and 3-5 years related experience. EXPERIENCE: 3 – 5 years strong administrative/clerical experience, 5+ years preferred; 2-3 years supervisory experience preferred; 2-3 years in a customer service focused environment preferred. ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. LICENSES: Drivers License with clear record. VEHICLE: Must have daily use of a vehicle without prior notice. OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. Must be available and willing to work nights, weekends and holidays as required to meet business needs. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. |