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Chief Operating Officer 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Administration  
Open Date 2/13/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  

Plans, develops, organizes, and supports clinical, organizational, and behavioral health services and programs that promote recovery, optimum health, and resiliency for citizens of a culturally and economically diverse community.

Essential Duties and Responsibilities

  • Leads a network of client service and agency support teams, towards an integrated approach to providing mental health, chemical dependency, and physical health services and solutions.
  • Provides highly skilled, collaborative, decision-making, and leadership expertise to ensure agency integrity, quality of services, and progress towards agency goals and vision.
  • Researches the most up-to-date and evolving ‘best practices’ and opportunities to continuously improve, develop, modify, and communicate the scope and quality of clinical and organizational services with staff, people served, and the healthcare community.
  • Enhances the cohesiveness of KMHS services and programs to ensure the most effective, efficient, and highest quality by understanding the needs of people served, support services, clinical programs, and staff by:
    • maintaining compliance of regulatory, infrastructure and fiscal requirements impacting agency operations,
    • strengthening internal communications and collaboration between and among all agency services at all levels,
    • recommending and coordinating implementation of agency changes,
    • evaluating effectiveness of agency changes via measurable goals, and
    • advancing systems and documentation enhancements.
  • Regularly meets with director leadership and management to establish standards of care, ensure agency decisions and expertise of staff serving people are mutually consistent, protocols meet regulatory requirements, and departments collaborate to enhance service delivery.
  • Monitors and analyzes operational, regulatory, and fiscal reports to assess agency integrity, quality, compliance and financial trends.
  • Explores and facilitates opportunities for new and enhanced revenue sources and services, collaborations, affiliations, and diversification, to improve service delivery, increase KMHS organizational competency and strengthen KMHS expertise in the community.
  • Coordinate development, implementation, and monitoring of approved proposals, plans, and projects, that include service expansion and/or focusing on specific people in need of services.
  • Leads internal efforts to maximize productivity and engage staff with interventions such as facilitating timely response to organizational challenges and problems, and proactive communications, team building, and person-centered attitudes.
  • Develops and implements strategies that enhance KMHS image and agency competency with other agencies, healthcare providers, community groups and the public.
  • Consults with the CEO and management teams to assess and plan for adequate facilities, infrastructure, and skills development to support current and future operations.
  • Direct reports include the director of child and family services, director of adult outpatient services, director of intensive services, director of 24/7 recovery services, director of information services, director of quality assurance, the healthy living program developer, and the supervisor of access services.
  • Serves as the agency Compliance Officer. As Compliance Officer, emphasizes prevention of unethical, illegal or improper conduct in the organization. Interacts with people from all areas and communicate effectively with them the issues that are related to compliance. The compliance officer investigates and resolves any problems using existing resources. Observes any type of vulnerability or risk within the compliance program, and creates a plan for corrective action. Assists Compliance Committee members to avoid further risks in the future. Updates compliance training, and policies as required. Chairs Compliance Committee and internal Compliance risk analysis, review and plans.
  • Initiates and participates in professional development and recruitment/hiring activities that ensure the highest qualified staff.
  • Attends and presents or participates in full Board and committee proceedings. May stand-in when the CEO is not available.
  • Monitoring the continued integration and integrity of agency services in assessment, treatment, continuing care, transfer, and discharge.
  • The monitoring must include a semi-annual review of a sample of the clinical records, agency policies and procedures.
  • Performs other duties as required to accomplish the objectives of the position.
Position Requirements

Knowledge and Skills
The position requires advanced professional knowledge of integrated behavioral health treatment programs for adult and pediatric populations. Requires specific in-depth knowledge of dual diagnosis, age-appropriate pediatric, substance abuse treatment, and vocational rehabilitation programs for diverse general populations, in public education, and those in the criminal justice system. Requires specialized knowledge of modern outpatient, inpatient, and residential care delivery systems. Requires knowledge of the principles and practices of modern management and team leadership including best work practices. Requires a working knowledge of personal computers including common office productivity software, internet, and computer-aided programs supporting client records, assessment/diagnosis, and treatment. Requires well-developed human relations skills to achieve and maintain trust and cooperation with peers and people serviced, to deliver formal discussion with classroom-sized groups, and to resolve conflict. Requires advanced math and interpretive skill to conduct and evaluate inferential statistics and financial performance data. Requires professional writing skills sufficient to write policies and procedures, reports, budgets, staffing, and correspondence that may be sensitive and have legal implications.

  • Must have an advanced degree, Masters required
  • Must have documented competency in supervision
  • Must have organizational management experience
  • Has not committed, permitted, aided or abetted the commission of an illegal act or unprofessional conduct as defined under RCW 18.130.180.

Requires the ability to carry out the functions of and objectives for the position. Requires the ability to integrate the clinical services provided by and that support the mission of KMHS. Requires the ability to learn, interpret, and apply local, State, and Federal requirements and objectives for behavioral healthcare in general population, education, and criminal justice settings, and to identify available resources. Requires the ability to perform internal audits, quality reviews and design best practice methods. Requires the ability to perform diagnostic assessments and statistical analysis of quantitative and qualitative data. Requires the ability to present self in a professional manner and relate well with people served, business partners, and all levels of staff. Requires the ability to relay professional terminology into common formats that enhance people’s understanding. May require the ability to facilitate communications with people served who speak languages other than English.

Physical Abilities
Requires the physical and ambulatory ability to function effectively inpatient and office environments, engaged in work of a largely sedentary nature. Requires hand-eye-arm coordination ability to use a personal computer keyboard to access and record information. Requires forward flexing and reaching ability to retrieve work materials and files. Requires visual ability to recognize words, numbers, and non-verbal actions of people. Requires auditory ability to project voice and carry out conversations with individuals and groups in person and over the phone.

Education and Experience
The position requires a Master’s degree and 8 years of progressive experience in clinical, services, and organizational advancement areas, 3 years of which would be in a senior leadership capacity and organizational management. Advanced experience in a community behavioral health setting preferred.

Licenses and Certificates
Masters degree from an accredited university or college. Clinical credential preferred and requires a valid driver’s license.

Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

This position is currently not accepting applications.

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