Share Email Opening Title CUSTOMER EXPERIENCE REP  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Customer Service   Description What you'll do As a Customer Service Representative, you will deliver excellent service to our customers every time, over the phone and in person. You will take inbound calls, and proactively make outbound calls to customers covering topics including new service orders, service changes, cancellations, billing inquiries, general questions, trouble tickets, product updates, upsell campaigns, and informational notices. You'll become a master of navigating our internal systems and working with internal stakeholders to enter service orders and tickets. You will work with a team of customer service professionals, reporting to the Customer Experience Manager. As a highly organized self-starter, you will keep immaculate notes and files, maintain strong relationships within the Whidbey Telecom organization, and act as owner and central point of contact for your projects. You'll bring forward a continuous improvement mindset, and a strong desire to meet and exceed inbound and outbound, campaign, and customer satisfaction goals. Your experience will drive your success in this role, and your can-do, positive attitude and work ethic will allow you to wear multiple hats and identify opportunities, manage change, and overcome challenges with each customer you engage. Collaborating with your manager and the sales, product management, and operations teams, you will take ownership of providing excellent customer experiences and driving revenue and profitability across our portfolio of products and services. Who you are A motivated self-starter A data and measurement enthusiast A customer and service-focused mindset A flexible thinker and doer, able to pivot quickly when needed A pragmatic leader who can follow the process and communicate when change is needed A positive, collaborative, team-player who believes no task is too big or too small A strategic thinker who sees the big picture and takes action on opportunities for continuous improvement   Position Requirements Requirements: Demonstrated knowledge and experience in the following retail customer service domains: inbound and outbound phone calls, in person client-facing service, a passion for helping people, excellent verbal communication and rapport building, and professional-level written communications; fluent English-speaker. Acute attention to detail and ability to work with internal team to ensure excellent customer experience, every time. Ability to quickly learn and master other internal and third party software programs as needed. Experience with telecom services, including: high speed internet, security and alarms, hosted phone services, and cable television/OTT entertainment, preferred. Willingness to work weekends and evenings, including overtime as needed. Ability to maintain a professional appearance. A can-do, positive attitude, a collaborative mindset, and a strong work ethic. Knowledge of workflow and communications tools, such as Trello, Slack and G Suite preferred. Proficiency in proprietary and 3rd party CRM systems preferred. Proficiency in Microsoft Office tools. 1+ years of call center and sales experience preferred. Pre-employment and ongoing drug screens required. Must be eligible to work in the USA WA State driver’s license and insurable driving record Pass background check.   Full-Time/Part-Time Full-Time   Position CUSTOMER EXPERIENCE REP   Exempt/Non-Exempt Non-Exempt   Location Whidbey Telecom Freeland   This position is currently not accepting applications. To search for an open position, please go to http://WhidbeyTelecom.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category CUSTOMER SERVICE REP in Freeland, WA Posted on: 3/5/2024 [Apply Now] Other Jobs Within 60 Miles TALENT POOL in Langley, WA Posted on: 7/5/2016 [Apply Now] CUSTOMER SERVICE REP in Freeland, WA Posted on: 3/5/2024 [Apply Now] SPECIAL PROJECT MANAGER in Langley, WA Posted on: 3/6/2024 [Apply Now] Follow us

 

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