Share Email Opening Title IT Support Specialist  Category Information Technology   Description Position Description Job Title: IT Support Specialist Revision Date: 01/31/2018 Primary Responsibilities: · Provide Tier I level, onsite technical support to Distribution Center facility with a minimum of 175 employees. Ability to quickly learn, and Support Facility Supply Chain Applications, Hardware and Process'. (Manhattan WMOS, Microsoft Office, RF and wireless Terminals, network hardware, Printers, etc.) ; May be part of an on-call rotation for after-hours support as necessary. · Excellent written and verbal communications skills to facilitate communications between and among highly experienced business and IT team members. · Track, document and resolve incidents and requests reported during deployment of new applications as well as enhancements to existing applications. · Ability to work with remote Infrastructure support team to resolve onsite technical and system issues in a timely manner. · Provide end-user training along with site-level support; performs all functions in accordance with IT and the company's business practices. · Perform Audits with the operation to validate System Configuration against enduser execution. · Previous experience in a Technical Support role, help desk, or Technical Repair/Test Bench role preferred · Design and develop a knowledge bank to document resolutions for future post-action analysis Understanding of general Distribution Warehouse Management System concepts, particularly around retail(Manhattan WMOS) helpful. · Participation in IT project lifecycles/ implementation projects is preferred. · Should possess knowledge of SQL (SQL Developer preferred). · Organizational and project skills, ability to multi-tasking across multiple projects. · Collaborate with the team in the planning, design, development of new and existing applications and process'. Skills: The IT Support Specialist's role is to provide Tier I support for all IT related issues, Specialist will be expected to help configure, test, analyze and support WMS applications in support of core organizational functions and business processes. The selected individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT-related system investments. Qualifications: · Possess a relevant professional qualification and/or suitable background experience in operations or training. · Possess excellent personal organization and strong analytical and problem solving skills. · Possess the ability to work productively, efficiently & effectively with initiative and drive while under tight deadlines and pressure all while maintain attention to detail and quality. Career Level: Administrative Ideal Work Experience: Distribution or Manufacturing WMS leadership roles and IT Project experience Education: Certificate or Equivalent Experience in IT Support or related field.   Position Requirements • Strong verbal communication and organizational skills • B.S. in technology, related field of study, or 2+ years equivalent work experience • Knowledge of Windows operating systems • Technically savvy and open to learning to meet new challenges • Ability to assist the organization in basic to advanced technical support • Ability to manage multiple tasks concurrently and self prioritize workload to meet deadlines individually and in a team environment   Full-Time/Part-Time Full-Time   Shift Days   Travel   Open Date 2/1/2018   Location PSP Distribution - Seymour, IN   About the Organization ABOUT PET SUPPLIES PLUS Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 400 locations in 33 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 49 overall in Entrepreneur Magazine's 2017 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://PSPCorp.appone.com

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