Share Email Opening Title Help Desk Technician Intern  Description Job Summary: The Desktop Support team provides quality technical support to internal staff through a multitude of channels. Join us in providing end-user support and act as a first point of contact for technical issues, escalating as necessary. You will use a variety of technologies, along with excellent communication and interpersonal skills, to provide the best possible experience for staff. The internship includes first-line support in a broad range of desktop equipment and standard software systems. Duties and Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in the IT Help desk tool (Jira) Follow-up and update customer status and information Identify and suggest possible improvements on procedures Support IT policies and standards Support a diverse community of users with a wide range of computer skill levels   Position Requirements Enrolled in a degree program in Computer Science or related field Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Experience with troubleshooting for Windows and macOS High level of comfort with learning new software tools Ability to review and interpret technical information and translate for a less-technical audience Basic troubleshooting and analytical skills with demonstrated problem-solving ability Excellent interpersonal skills and communication skills. Ability to handle multiple competing priorities and customer needs while maintaining a high level of discipline, flexibility, and professionalism This internship is part of the Academy Gold Program, an 8-week internship enhancement program that incorporates learning opportunities including an intensive two-day orientation, weekly panels, exclusive networking events, workshops, screenings, and mentorship opportunities with Academy members. To learn more, please visit the Academy Gold page: http://www.oscars.org/learn/academy-gold-program   Full-Time/Part-Time -unspecified-   Position Help Desk Technician Intern   Location Hollywood   About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.   EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.   This position is currently not accepting applications. To search for an open position, please go to http://oscars.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Other Jobs Within 60 Miles Salesforce Administrator in Los Angeles , CA Posted on: 4/16/2024 [Apply Now] Custodial Associate in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Supervisor, Facility in Los Angeles , CA Posted on: 12/19/2023 [Apply Now] Imaging Science, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 1/25/2024 [Apply Now] Getty Marrow, Institutional Archives and Collections Intern, Summer 2024 (Gold Rising) in Los Angeles , CA Posted on: 1/25/2024 [Apply Now]

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