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Airport Welcome Desk Greeter 

About the Organization Desert Champions manages and operates a curated selection of sports and entertainment events and properties, the largest of which is the BNP Paribas Open held annually at the Indian Wells Tennis Garden, operated by Desert Champions. In addition to hosting this prestigious sporting event, Desert Champions manages the Indian Wells Music Festival, Easter Bowl, the Oracle Challenger Series, and the USA Pickleball National Championships.

Nestled in Southern California, just outside of Palm Springs, the picturesque Indian Wells Tennis Garden is home to the second largest tennis stadium in the world, featuring 16,100 seats, newly renovated 45 luxury stadium suites, 12 broadcast booths, 20 food and beverage concessions and world-renowned Wolfgang Puck restaurant, Spago. The Tennis Garden, which spans more than 54 acres and boasts two 19,000 square foot shade structures, 29 world-class courts, eight acres of exposition space and a year-round full-service Tennis Club, also features a permanent 8,000-seat Stadium 2 with three fine dining restaurants, including world-famous Japanese restaurant Nobu.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Player Services  
Position Airport Welcome Desk Greeter  

The Welcome Desk Greeter will be responsible for coordinating player transportation upon his/her arrival at the Palm Springs Airport. Additionally, this person will utilize informational binders to answer a wide variety of questions to the general public who approach the desk regarding the BNP Paribas Open. This position requires availability in March.


-Familiarize self with binders/laptop containing general tournament information

-Receive & review daily player transportation reports/schedules

-Greet players, their entourage as well as the general public coming off the plane

-Communicate with the Player Transportation & Volunteers about player flight delays, arrivals, etc.

-Direct players to transportation volunteers with assigned vehicle

-Communicate via mobile with Reservations office at Indian Wells Tennis Garden

-Assist guests with any inquiries regarding the tournament (from tickets, match schedules, directions, to on site restaurant options, etc.)

-Hand out tournament brochures, maps, postcards

-Be aware of current player standings/winners and match schedules on a daily basis

-Create a positive and friendly environment that will get people excited about the event

-Record feedback in daily logs (i.e. frequently asked questions, slow/busy periods, challenges etc)

-Opening & closing procedures of the welcome desk daily

-Other duties as deemed necessary or as directed

Skills and Abilities:

-general knowledge/background in tennis and the tournament is preferable but not required

-familiarity with the Coachella Valley area

-strong customer service skills

-ability to maintain a positive, guest friendly, quality service attitude at all times

-ability to problem solve

-reliable, diligent and dedicated

-Bilingual is a plus

Position Requirements

Physical Requirements:

This position requires the ability to sit for extended periods of time, stand and direct people to their desired area

Work Environment:

Considering the location is at the airport, people will be coming and going with arriving and departing flights. There will be busy and slow periods throughout the day.

Full-Time/Part-Time Seasonal  
Exempt/Non-Exempt Non-Exempt  
Close Date  
Number of Openings 12  
Open Date 1/19/2018  

This position is currently not accepting applications.

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