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Online Order Processor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Open Date 1/16/2018  
Category Operations  
Location Chicago, IL  
Req Number OPE-18-00001  
Full-Time/Part-Time Full-Time  
About the Organization Barcodes, Inc. is North America's leading provider of barcode, mobile computing, point-of-sale and RFID products and solutions. Launched in 1994, Barcodes, Inc. has earned its reputation as a top value-added reseller and integrator in the auto ID and data collection industry. We provide, integrate and support enterprise asset intelligence and mobility solutions. These solutions enable organizations to capture and manage data about their assets, people and transactions to improve productivity, provide an enhanced customer experience and achieve better results. We market to potential and existing customers via the industry's leading website,

Our office environment is casual, professional and friendly, fostering an open sharing of ideas and best practices while rewarding strong performance. We offer a full benefits package, PTO, a Pre-Tax Transit Account, Gym Reimbursement and much more. We are looking for highly motivated individuals to join our fast-paced, dynamic and rapidly growing company!  

Order Processor - Online

Position Summary

The person in this role will work on our Online Orders team to maximize customer satisfaction by resolving all issues regarding web orders. This person will interact directly with our end users, both before and after a purchase.

Job Responsibilities

  • Assist in the processing of all online orders
    • Ensure all daily online priority and early cut-off orders are processed on time
    • Ensure all online orders are linked to the appropriate account in the system Ensure Account Managers receive their orders and transfer calls to AMs when necessary
    • Adhere to the online fraud prevention rules and processes
  • Communicate with customers to resolve issues
    • Answer customer service calls from customers regarding questions on their order, including order status, returns, and copies of invoices
    • Respond to customer service emails from customers regarding questions on their order, including order status, returns, and copies of invoices
    • Contact customer regarding issues with their order
    • Follow up on any outstanding issue to ensure resolution is completed
    • Log and communicate recurring customer issues and/or complaints to team leadership
  • Communicate with vendors regarding product availability and pricing
  • Payment
    • Send wire payment requests to customers as needed
    • Assign PayPal payments to orders

Accountabilities and Performance Measures

  • Accuracy of Work
  • Customer Satisfaction
  • Timeliness of Work

Preferred Characteristics

  • Detail oriented
  • Strong computer skills
  • Strong communication skills
  • Consistent
  • Fast-paced
  • 10-key skills a plus

Position Requirements

Required Competencies

Responsiveness, Resourcefulness, Reliability, Basic Computer Skills, Customer Focus, Communication


  1. High school diploma or equivalent required. Associate’s / Bachelor’s degree preferred.
  2. 1 year experience in a customer service role, preferably phone based.

This position is currently not accepting applications.

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