Responsible for ensuring operations of the Venue and Associate performances are in accordance with Mille Lacs Corporate Ventures policies, procedures and Gaming regulations, on an assigned shift.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Enforces performance standards, policies and procedures as they relate to venue operations; monitors food service staff on the dining floor.
Ensures smooth and efficient operations on a continual basis.
Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.
Ensures compliance with all health and safety regulations.
Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.
Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.
Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.
Promotes positive guest relations through prompt, courteous and efficient service.
Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.
Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
Any and all other duties as assigned.