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Stories Supervisor FT Swing Shift cover letter & resume required 

Category Food and Beverage  


Responsible for ensuring operations of the Venue and Associate performances are in accordance with Mille Lacs Corporate Ventures' policies, procedures and Gaming regulations, on an assigned shift.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


? Enforces performance standards, policies and procedures as they relate to venue operations, monitors food service staff on the dining floor.

? Ensures smooth and efficient operations on a continual basis.

? Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.

? Ensures compliance with all health and safety regulations.

? Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

? Monitors job performance of all venue service associates and provides feedback on same to aid the associates in developing and enhancing skills.

? Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.

? Promotes positive guest relations through prompt, courteous and efficient service.

? Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

? Knowledge of Grand Casino's internal controls, policies and procedures.

? Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

? Perform other duties as assigned.


? Maintain a consistent and regular attendance record.

? Encourage mutual respect among associates by setting positive examples.

? Maintain a professional reputation in the company and community.


? High School diploma or general education degree (GED).

? Three (3) years of progressive restaurant experience. To include one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience.


? Must be able to pass company pre-employment Drug and Alcohol test.

? Must be able to secure license from Gaming Regulatory Authority.

? Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

? Responsible for following all relevant Detailed Gaming Regulations (DGR'S).

? Must be computer literate with specific proficiency in Microsoft applications.

? Serv-safe Certification preferred (Certification is required within one (1) year of placement).

? Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.


? Must be able to effectively communicate in one-on-one and small group situations, and to moderate sized gatherings of associates and/or Executives.


? Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.


? Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.


While performing the duties of this job, the Associate is regularly required to:

? Talk and hear;

? See and adjust focus to include close, distance, depth, and peripheral vision;

? Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;

? Handle objects, tools and controls; reach with arms and hands.

? Lift and/or move objects weighing up to fifty (50) pounds.


While performing the duties of this job, the Associate is regularly exposed to:

? A low-to-moderate noise level (offices).

? A moderate-to-loud noise level (public areas).

? Second-hand cigarette/cigar smoke.

? Moving mechanical and/or electrical components.

? Chemical solutions such as cleaning, polishing and lubricating compounds.

Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Stories Supervisor  
Division Grand Casino Hinckley  
Close Date 3/12/2018  
Open Date 1/15/2018  
Location Grand Casino Hinckley  

This position is currently not accepting applications.

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