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Title

Stories Supervisor FT Swing Shift cover letter & resume required 

Category Food and Beverage  
Description

SUMMARY:

Responsible for ensuring operations of the Venue and Associate performances are in accordance with Mille Lacs Corporate Ventures' policies, procedures and Gaming regulations, on an assigned shift.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

? Enforces performance standards, policies and procedures as they relate to venue operations, monitors food service staff on the dining floor.

? Ensures smooth and efficient operations on a continual basis.

? Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.

? Ensures compliance with all health and safety regulations.

? Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.

? Monitors job performance of all venue service associates and provides feedback on same to aid the associates in developing and enhancing skills.

? Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.

? Promotes positive guest relations through prompt, courteous and efficient service.

? Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.

? Knowledge of Grand Casino's internal controls, policies and procedures.

? Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.

? Perform other duties as assigned.

THE COMPANY REQUIRES EVERY ASSOCIATE TO:

? Maintain a consistent and regular attendance record.

? Encourage mutual respect among associates by setting positive examples.

? Maintain a professional reputation in the company and community.

EDUCATION and/or EXPERIENCE:

? High School diploma or general education degree (GED).

? Three (3) years of progressive restaurant experience. To include one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience.

SPECIAL QUALIFICATIONS:

? Must be able to pass company pre-employment Drug and Alcohol test.

? Must be able to secure license from Gaming Regulatory Authority.

? Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

? Responsible for following all relevant Detailed Gaming Regulations (DGR'S).

? Must be computer literate with specific proficiency in Microsoft applications.

? Serv-safe Certification preferred (Certification is required within one (1) year of placement).

? Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.

LANGUAGE SKILLS:

? Must be able to effectively communicate in one-on-one and small group situations, and to moderate sized gatherings of associates and/or Executives.

MATHEMATICAL SKILLS:

? Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

REASONING ABILITY:

? Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to:

? Talk and hear;

? See and adjust focus to include close, distance, depth, and peripheral vision;

? Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;

? Handle objects, tools and controls; reach with arms and hands.

? Lift and/or move objects weighing up to fifty (50) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the Associate is regularly exposed to:

? A low-to-moderate noise level (offices).

? A moderate-to-loud noise level (public areas).

? Second-hand cigarette/cigar smoke.

? Moving mechanical and/or electrical components.

? Chemical solutions such as cleaning, polishing and lubricating compounds.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Stories Supervisor  
Division Grand Casino Hinckley  
Close Date  
Open Date 1/15/2018  
Location Grand Casino Hinckley  

This position is currently accepting applications.

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