Responsible for ensuring operations of the Venue and Associate performances are in accordance with Mille Lacs Corporate Ventures' policies, procedures and Gaming regulations, on an assigned shift.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
? Enforces performance standards, policies and procedures as they relate to venue operations, monitors food service staff on the dining floor.
? Ensures smooth and efficient operations on a continual basis.
? Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.
? Ensures compliance with all health and safety regulations.
? Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.
? Monitors job performance of all venue service associates and provides feedback on same to aid the associates in developing and enhancing skills.
? Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.
? Promotes positive guest relations through prompt, courteous and efficient service.
? Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
? Knowledge of Grand Casino's internal controls, policies and procedures.
? Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
? Perform other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
? Maintain a consistent and regular attendance record.
? Encourage mutual respect among associates by setting positive examples.
? Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
? High School diploma or general education degree (GED).
? Three (3) years of progressive restaurant experience. To include one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience.
? Must be able to pass company pre-employment Drug and Alcohol test.
? Must be able to secure license from Gaming Regulatory Authority.
? Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
? Responsible for following all relevant Detailed Gaming Regulations (DGR'S).
? Must be computer literate with specific proficiency in Microsoft applications.
? Serv-safe Certification preferred (Certification is required within one (1) year of placement).
? Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.
? Must be able to effectively communicate in one-on-one and small group situations, and to moderate sized gatherings of associates and/or Executives.
? Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
? Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
? Talk and hear;
? See and adjust focus to include close, distance, depth, and peripheral vision;
? Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
? Handle objects, tools and controls; reach with arms and hands.
? Lift and/or move objects weighing up to fifty (50) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
? A low-to-moderate noise level (offices).
? A moderate-to-loud noise level (public areas).
? Second-hand cigarette/cigar smoke.
? Moving mechanical and/or electrical components.
? Chemical solutions such as cleaning, polishing and lubricating compounds.