Share Email Opening Title Service Technician I  Description FoxGuard Solutions is looking for a full-time Service Technician to join our Industrial Computing team! This role offers reliable technical support to our worldwide customer base; responsibilities range from remote troubleshooting and diagnosing hardware and software related problems to hands-on evaluation and repair. A friendly, customer-focused attitude is a must for our Service Technicians as they communicate routinely with international and domestic clientele. This position requires high attention to detail with an extreme level of accuracy. This is a great entry level position for those who enjoy a combination of customer service interaction and problem-solving. What you’ll be doing… Gathers and analyzes system information, ordering and collecting components and parts, completing installation, evaluation and performing necessary repairs Maintains rapport with customers by examining issues at hand and identifying proper solutions Documents necessary service actions by completing reports, logs, orders, and quotes Ensures the troubleshooting policies and procedures are efficient and kept up to date Works alongside various internal departments, including Sales, Warehouse, Shipping, Compliance, Accounting and Engineering Maintains a technical understanding of necessary computer hardware technology and components Coordinates advance replacement, repair and return shipments Accurately determines warranty/non-warranty coverage Occasionally travels to customer sites to make repairs Participates in educational opportunities, including training and publication readings What you’ll bring to the table… High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience One year related work experience or relevant certifications (e.g., CompTIA A+) Excellent written and verbal communication, problem-solving, and organization skills The ideal candidate will have: Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. CompTIA A+, Security + Prior customer service experience is a plus What we can offer you… FoxGuard Solutions offers a competitive salary with a great benefits package, which includes dental, medical and vision insurance, as well as 401k, wellness programs, life insurance, short-term and long-term disability insurance, educational assistance and paid-time off- And don't forget Ice Cream Fridays! That's right ice-cream every Friday!   Full-Time/Part-Time Full-Time   EOE Statement EOE/AA: Females/Minorities/Disability/Veterans   Open Date 1/11/2018   About the Organization Qualified applicants can apply at http://www.foxguardsolutions.com/careers. No in-person applications will be accepted, and please no phone calls. FoxGuard Solutions develops customized cyber security, compliance, and industrial computing solutions. As a leading operational technology company we deliver reliable, secure and configurable solutions that include: CYBER SECURITY AND COMPLIANCE SOLUTIONS: FoxGuard provides several cyber security solutions, including Patch & Update Management Services, including asset analysis and monthly patch reporting, Security Services, Hardware/Software Solutions and Field Services. INDUSTRIAL COMPUTING SOLUTIONS: Turnkey computing solutions for mission-critical applications designed to fit a customer's intended use, expected life-cycle and desired price point. In addition to providing hardware platforms, we provide a host of value-added services that truly make our computer products 'plug and play' ready. To learn more about FoxGuard Solutions, visit http://foxguardsolutions.com/   This position is currently not accepting applications. To search for an open position, please go to http://FoxguardInc.appone.com Follow us

 

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