Responsible for ensuring all operations of the Beverage Department and associate performances are in compliance with Mille Lacs Corporate Ventures mission, objectives and Gaming Regulations.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
„h Enforce performance standards policies and procedures as they relate to the beverage department.
„h Monitor beverage service on casino floor.
„h Ensure smooth and efficient operations on a continual basis.
„h Ensure that the highest possible standards for guest services and Associate relations are maintained and carried out in a fair and equitable manner.
„h Comply with all beverage, health, liquor and safety regulations, as well as all applicable beverage, Tribal, Federal, State, and Local laws.
„h Responsible for liquor control and ordering for Venue.
„h Assist Shift Supervisors with scheduling of Associates and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
„h Monitor job performance of all beverage Associates and provides feedback to aid the Associates in developing and enhancing skills.
„h Provide input to Director of Food and Beverage concerning operational deficiencies and areas in need of attention.
„h Review financial statements: forecast revenue and labor figures for beverage department; maintain proper inventory control.
„h Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all beverage Associates in a fair and equitable manner.
„h Maximize cost effectiveness within the beverage department by ensuring compliance with established budget, labor and revenue benchmarks.
„h Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
„h Responsible for promoting positive Guest Relations through prompt, courteous and efficient services.
„h Possess knowledge of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations as well as Mille Lacs Corporate Ventures internal controls, policies and procedures.
„h Ensure accurate weekly inventory.
„h Responsible for maintaining open communication throughout the venue, through monthly staff meetings, weekly supervisory meeting, and daily pre-shift meeting.
„h Promotes self-development by participating in Learning and Development programs.
„h Sets priorities for all Supervisors and provides assistance as needed.
„h Promote departmental and property wide promotions on a continual basis.
„h Any and all other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
„h Maintain a consistent and regular attendance record.
„h Encourage mutual respect among associates by setting positive examples consistent with company policies.
„h Maintain an attitude and philosophy consistent with the company mission, vision and values.
„h Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
„h Six (6) years progressive Beverage Operations experience, with five (5) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience in the hospitality industry with emphasis on Food & Beverage.
„h Two (2) years alcohol service with one (1) year of Supervisory experience in a venue that serves alcohol required.
„h Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
„h Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement).
„h If required, must be able to pass company pre-employment Drug and Alcohol test.
„h Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.
„h Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
„h Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates and/or executives.
„h Must be able to read and interpret financial reports, contracts and legal documents.
„h Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
„h Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
„h Talk and hear;
„h See and adjust focus to include close, distance, color, depth, and peripheral vision;
„h Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
„h Handle objects, tools and controls; reach with arms and hands;
„h Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
„h A low-to-moderate noise level (offices).
„h A moderate-to-loud noise level (operations areas).
„h Second-hand cigarette / cigar smoke.
„h Chemical solutions such as cleaning and polishing compounds.