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Service Parts Segment Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number SAL-18-00002  
Position Service Parts Segment Manager  
Division Miller Electric Mfg. Co., an ITW Company  
Location WAC- Appleton  
Dept 177 

Assigned Shift First Shift 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  

About Illinois Tool Works (ITW)

Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. The company focuses on profitable growth and strong returns across worldwide platforms and businesses. These businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. ITW’s revenues totaled $13.6 billion in 2016, with more than half of these revenues generated outside of the United States.

The Company operates in 57 countries through major business platforms, which are aggregated into the following seven external reportable segments: Automotive OEM, Test & Measurement and Electronics, Food Equipment, Construction Products, Welding, Polymers & Fluids, and Specialty Products. For more information, please visit

About ITW Welding

As part of ITW Welding, Miller Electric Mfg. Co. is headquartered in Appleton, Wisconsin, manufactures arc welding and cutting equipment designed for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture and marine applications.

The Opportunity

The Service Parts Segment Manager will be expected to collaborate with Sales and other Divisional leadership to develop and implement a business strategy that delivers sustainable profitable growth which includes but not limited to (1) making sure we have the right product portfolio, (2) enhancing our service network in North America to ensure our end users receive the experience they desire and (3) partnering with the Training organization to implement tools to enhance our channel partner ability to provide best in class technical services.

Duties and Responsibilities

  • Lead the profit and loss responsibility of the Service Parts portion of the Welding Accessories & Cutting Division.

  • Develop strategic vision for the Service Parts business

  • Utilize the ITW Toolbox (80/20, PLS, MRD, USa) to drive successful penetration in the Service Parts market segment (e.g., generate, analyze and interpret information that leads to product line rationalization and commercialization)

  • Partner with the Sales and other Welding divisions to ensure an optimal service network in North America

  • Execute Voice of the Customer interviews, and develop key findings and themes based on these to identify business opportunities and define value proposition

  • Identify segmentation approaches that can drive key marketing initiatives

  • Analyze industry trends, customer activity and product applications to determine sales and profit potential and understand opportunities resulting from changing conditions

  • Analyze market data, including product specific sales, overall sales volume, demographics, and competitive product releases and pricing strategies for product lines and recommend marketing objectives. Participates in the development and generation of marketing reports as they pertain to the product line

  • Create training programs to inform and support distributors, sales force and end-users.

  • Collaborate across the welding organization with peer marketing leaders to foster consistent marketing strategies.

  • Proven ability to identify and develop talent/strong team

Position Requirements

Qualifications & Experience


  • Bachelor’s degree in Business or Marketing required; MBA is preferred.

  • Minimum of 10 years of business experience of which 5 years have been in progressively responsible sales and/or marketing leadership roles preferably in B2B but with an understanding of B2C.

  • Demonstrated experience in synthesizing market data, influencing and aligning the organization under a unified business strategy, and go-to-market strategy.

  • Demonstrated ability to express and embrace an entrepreneurial spirit.

  • Track record of driving organic growth.

  • Experience developing high performance teams and talent to execute strategies and drive growth.

  • Financial acumen and understanding of income statements, balance sheets, cash flows, and other financial metrics. Previous P & L experience preferred.
  • Up to 30% travel and 70% of role focused on market facing activities.

  • Desire and drive to advance and grow within the organization.

    Personal Attributes

  • Strategic Thinker/Sees Big Picture: Has a vision for the division that aligns with the company's enterprise strategy. Progressively leads an organization towards the achievement of a long-term strategy and anticipates the impact of potential changes in the market and customer base. Recognizes opportunity cost implications associated with strategic choices. Understands sustainable differentiation and invests to create, build, and defend.

  • Strong Leadership: Always acts with integrity. Takes ownership. Drives positive change and challenges the status quo. Leads and behaves from an enterprise first perspective.

  • Manages Complexity & Abiguity/Decisive: Has systematic approach to problem solving. Uses data and information to drive decisions, but moves forward with incomplete information. Deals well with uncertainty. Can make quick decisions when warranted.

  • Growth-oriented: Looks for opportunities to expand current cababilities into new markets, explores new technologies to expand customer base.

  • Continuous Improvement Mindset: Believes there is always room to improve and actively seeks the next level of performance. Introduces Best Practices.

  • Collaborative: Fosters a team environment where the exchange of ideas is encouraged. Engages with customers, emplyees, and senior management in discussions on change.

  • Customer-centric: Constantly seeks and listens to the voice of the customer.


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