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Grand Rewards Rep SW/GR 

Category Marketing Guest Services  


Responsible for promoting the success of the player's club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.

  • Distribute player's club membership forms to guests and assists guests in completing.Explain how the card works and the benefits of the club to guests.

  • Maintain a strong working knowledge of the player's club to effectively explain the club benefits to guests.

  • Provide efficient and professional service to guests, ensuring a maximum level of guest service and satisfaction in the club operations.

  • Maintain a working knowledge of the property facilities/amenities as well as current and upcoming special events and promotions, in order to act as an information resource to answer guest questions regarding all aspects of the casino.

  • Maintain a strong working knowledge of the current software functionality of player's club tracking system for completing job duties:setting up new members, maintaining guest account, redemption of points, coupons & comps; maintain accuracy in keying and coding for tracking purposes.

  • Held accountable to a high degree for maintaining confidentiality of guest information, accurate and thorough company records.

  • Ability to follow operational practices in regards to player's club, marketing promotions, coupon redemption, complimentary and property in general.

  • Assist in the flow of information throughout the operation by attending all communication meetings.

  • Listen to guest complaints and concerns, and effectively resolve issues, or direct issues to the appropriate department for resolution.

  • Maintain daily transaction count for accounting purposes.

  • Maintain a high level of accuracy for coupon redemption; including coding for coupon tracking, maintenance and accountability of company issued funds.

  • Greet and depart motor coaches as needed while accurately following motor coach procedures.

  • Assist in acquisition techniques of new players outside of counter service.

  • Duties may include being responsible for the sales of tickets for upcoming entertainment and promotions through the use of Ticketmaster® system.

  • Assist with the set up and tear down of staging and seating in the events center for entertainment and events and/or the distribution of promotional items.

  • Excellent communication skills and good relations with all other departments; maintaining all guest service initiatives.

  • Ability to work independently while maintaining close communication with supervisors and/or manager.

  • Routinely inspects stock of all players' club printed material, promotional items and restocks as needed.

  • Answer incoming phone calls with courtesy and assist as needed or forward to the appropriate venue.

  • Update the information maintained in Microsoft Excel® for the information desk, when applicable.

  • Receive and hand out guest's coats in the coat check area, when applicable.

  • Assist in casino promotions, events and entertainment; distribution and execution of these functions to support property initiatives.

  • Work the information/service desk when scheduled, assisting guests and disseminating property and promotional information to guests as they enter the casino and/or event center.

  • Any and all other duties as assigned.

    The company requires every associate to:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples consistent with company policies.

  • Maintain an attitude and philosophy consistent with the company mission, vision and values.

  • Maintain a professional reputation in the company and community.


  • One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.

  • Money-handling experience preferred.


  • If required, must b able to pass company pre-employment Drug and Alcohol test.

  • Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.

  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.


  • Must possess excellent verbal and written communication skills.

  • Must be able to effectively communicate in one-on-one and small group situations.


  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.


  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.


While performing the duties of this job, the Associate is regularly required to:

  • Talk and hear;

  • See and adjust focus to include close, distance, color, depth, and peripheral vision;

  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;

  • Handle objects, tools, and controls; reach with arms and hands;

  • Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.


    While performing the duties of this job, the Associate is regularly exposed to:

  • A low-to-moderate noise level (offices).

  • A moderate-to-loud noise level (operations areas).

  • Second-hand cigarette/cigar smoke.

Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Grand Rewards Rep  
Division Grand Casino Mille Lacs  
Close Date  
Open Date 12/28/2017  
Location Grand Casino Mille Lacs  

This position is currently not accepting applications.

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