Share Email Opening Title Organ and Tissue Donation Family Support Coordinator  About the Organization LifeSource is a nonprofit organization dedicated to saving lives through organ, eye and tissue donation in the Upper Midwest. It's our privilege to serve the 7 million people who live in communities across Minnesota, North Dakota, South Dakota and portions of western Wisconsin. We're dedicated to working with our hospital and community partners to support donor families, manage the donation process and educate our communities to create a culture of donation. We're a passionate and committed cross-functional team who believe in our vision that everyone shares the gift of life. Each of our team members plays an integral role in our life-saving work, using their unique talents and contributions to further our mission.   Description GENERAL JOB FUNCTION The Family Support Coordinators are responsible for engaging as a dual advocate by responding to potential donor families in a respectful and sensitive manner at all times to ensure the needs of the family are met while advocating for potential recipients in need of life-saving or life-enhancing transplants. Coordinate a wide range of support for donor families by sharing and articulating information in an easily understood and accurate manner. Collaborate closely with LifeSource clinical team members and donor hospital staff and physicians to develop a plan for the family discussion of donation, legal authorization and/or support for donor designation and a bereavement plan. Remain aware and sensitive to the diversity of all kinds while working with families and hospital staff. Establish organization-wide expertise in the continuum of care for donor families. Align daily activities with the strategic and operational goals of the organization. JOB DUTIES AND RESPONSIBILITIES Establishes rapport with donor families or Legal Next of Kin (LNOK) providing respectful and compassionate support during the donation process across the service area. Collaborates with the Clinical Resource Supervisor (CRS) to assess referral information via rapid phone response followed by an on-site response to the hospital for clinical and social evaluation of referral scenarios. Embrace a practice philosophy that supports maximizing authorization opportunities to provide organs and tissues for transplantation. Establishes initial contact with the potential donor family providing resources for trauma, grief and bereavement support as ability to process information may be impaired by emotionally traumatic circumstances while evaluating and assessing their understanding of the patient's clinical status. Keeps the family informed, along with the healthcare professionals, regarding the timeline of the donation process, explains what is occurring and meets the needs of the families. Provides support and assistance through sensitive and respectful consideration of culture, beliefs, and the grieving process. Identifies and educates LNOK, according to state or federal guidelines, about donation options, the status of donor designation or requests authorization and identifies the person with the most accurate information about the patient's medical and social history. Makes a positive presentation regarding the donation process utilizing current best practices and philosophies to obtain and document authorization. Supports family needs throughout entire donor process from referral, family discussion, donor management, operating room, and family follow up calls. In consultation with the CRS, provides back-up to the CRS or Donation Coordinator to review donor medical history and current medical status in evaluating donation options. Completes accurate and timely documentation of donor-related activities in computerized confidential donor record, forms, and case folders according to established policies and procedures. Ensures effective, respectful and strong communication and collaboration with hospital staff, physicians, related donation agencies, and other LS team members to fulfill donation wishes. Works in strong collaboration with hospital staff, physicians, and LS clinical team members to evaluate and determine the best time to discuss the opportunity for donation with potential donor families. Engages, with full awareness and sensitivity to cultural and religious beliefs regarding the grief process, in collaboration with hospital staff to fulfill family wishes. Ensures strong collaboration with the organ, tissue, and partner relations teams to ensure the maximization of organ and tissue donation opportunities. Works closely with partner relations team to ensure a cohesive approach to hospital interactions. In collaboration with management team champions organizational efforts to ensure excellence in the continuum of care for donor families. Champions organizational efforts to sustain organ donor growth, identifying cross-departmental goals that advance growth and ensure support of families. Consistently ensures real-time communication and customer service with primary customers and partners. Collaborates with Donor Family Aftercare to deliver a compassionate continuum of care for donor families. Participates in Donor Family events to support the continuum of care provided to donor families. Serves as an organizational expert regarding family discussion and family support. Stays current with authorization best practices and bereavement-related issues through participation in continuing education as directed by Manager. Mentors new team members through training and paired observation on skills specific to family discussion and support. Provides training to donor hospital Certified Donation Representative (CDR) as assigned by Manager. Provides family support training for team and organization-wide LifeSource team members. Builds and maintains skills related to best practices in de-escalation during a family conflict, reflective listening, consensus building, and empathic response. Participates in performance improvement activities with emphasis on LifeSource contacts with donor hospitals and donor families. Fulfill duties outside of referral/case activities including availability and attendance at in-office activities, which may be outside of on-call scheduled hours. Participates in case debriefs, assigned work groups/special projects, team member meetings, and other activities as directed by Manager.   Position Requirements QUALIFICATIONS Requires a Bachelor’s Degree in Social Work, Sociology, Psychology or related field and three years’ experience in social work, crisis intervention, grief support, chaplaincy or hospice care or equivalent education and experience. Master’s Degree preferred. Requires previous experience working with family dynamics within a medical or healthcare setting, hospice, bereavement counseling center, etc. where there was active involvement in issues involving death, dying, grief and/or loss. Crisis management experience preferred. Proven successful demonstration of establishing and maintaining relationships with proficiency in the ability to develop and connect with people quickly. Display compassion in written and verbal communication and interpersonal skills while engaging with grieving families. Proven self-directed, motivated contributor with a strong initiative and ability to function autonomously, establish priorities and work effectively within a team environment Proven ability to confidently execute reasonable and sound decision making with the ability to problem-solve effectively and efficiently. Excellent organizational, critical thinking, collaboration, and analytical skills are fundamental. Strong working knowledge of Microsoft Office applications. Proven skilled and competent in using technology-based devices and mobile tools such as personal computers/tablets and related software, electronic medical record systems, mobile phones, and other mobile devices. SCHEDULE/PHYSICAL REQUIREMENTS Must be able to participate in a variable 24-hour call schedule, including a minimum of one weekend per month. Must be able to work weekdays, weekends, nights and holidays. Must assist during periods of high clinical volume outside of the posted schedule. Will be required to work for extended periods of time with few breaks. Must maintain a valid driver license and have a reliable personal automobile to be used for company reimbursement using IRS guidelines. Must be able to travel within the service area (MN, ND, SD) by ground or air. Occasionally lift 50 pounds and carry short distances. Must be able to successfully complete a background check.   Shift Rotating   Exempt/Non-Exempt Exempt   Full-Time/Part-Time Full-Time   Location Minneapolis, MN - LifeSource   Open Date 12/27/2017   EOE Statement LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.   This position is currently not accepting applications. To search for an open position, please go to http://LifeSource.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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