General Position Summary
The Patient Experience Representative will serve as a resource lead employee for all staff in the front office role; they must greet patients, activate patient files and provide support to patients and medical staff. The Patient Experience Representative will work closely with the Center Manager to ensure operational and patient satisfaction goals are reached while providing champion customer service. The Patient Experience Representative will ensure quality control in all aspects of front desk management and uphold high standards of customer service, speed of delivery and efficiency of patient flow and charting, with an emphasis on collection of co-payments, fees for service, outstanding amounts due from patient, MedDispense and financial reconciliation.
MedExpress Core Responsibilities
Knowledge, Skills, Abilities and Other Qualifications
Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.
This position is currently not accepting applications.
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