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Title

Regional Manager - Janitorial 

Category Janitorial  
Description

Description

We are a leading provider of Janitorial services in Retail, Facilities, Education and Commercial Office Building nationwide. Our continued growth in the commercial and retail markets is requiring us to seek a Regional Operations Manager for to join our team. Candidate must have a strong commitment to service, quality and be results driven. We pride ourselves on quality of service that exceeds our customer's expectations. This position is to be based in the Indianapolis area and requires approximately 75% travel.

RESPONSIBILITIES

Staff Management

  • Manage 15+ Project Managers; provide ongoing guidance and direction;
  • Hire and develop middle management staff; Identify performance goals and provide ongoing training, coaching and feedback.
  • Proactively identify performance issues and provide immediate feedback; assess and determine best course of action.
  • Address union relations issues; assist in resolving grievances; participate in labor negotiations, as necessary.

Business Operations

  • Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality;
  • Implement cost reduction, profit enhancing strategies;
  • Direct and execute new customer/contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost effective basis.
  • Continually assess financial performance of accounts/contracts, identify problem areas, implement plan to address concerns;
  • Financially manage and ensure account profit and productivity goals are met;
  • Introduce new products and/or services, negotiate terms and insure contract supplies and equipment requirements are met.
  • Identify ongoing financial and operational efficiencies;

Customer Relations

  • Present account contract bids; discuss issues, follow-up with changes and implement contract/services on a timely basis;
  • Schedule and conduct quarterly visits to all customer/site locations; walk through facility, identify and discuss problems, issues and solutions; develop action plan to address; provide feedback to region and/or project managers.
  • Leverage relationships and build new business opportunities.

Administration

  • Participate in the planning and budgeting process; identify opportunities for expansion, growth and financial improvements.
  • Manage and control staff expenses; communicate company business and travel expense policies.
  • Develop customer/account contract bids;
  • Function as communication coordinator and liaison between customer, corporate and field organizations.
 
Position Requirements

Requirements

EDUCATION AND EXPERIENCE

  • Demonstrated record of accomplishment, including 10 + years of experience in managing operations in the services industry; preferably in the cleaning and maintenance business;
  • Experience with the development and maintenance of budgets and labor costs and monitoring financial information;
  • Experience working with and negotiating union contracts a plus
  • Bachelor’s degree preferred;

QUALIFICATION AND /SKILLS

  • Strong interpersonal skills; able to effectively influence others through positive, proactive communication style;
  • Leadership skills – positively impact customer and employee relations;
  • Excellent written and oral communication skills;
  • Sound problem-solving and decision-making capabilities;
  • Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification;
  • High energy level, willingness to confront the status quo, develop alternatives and justification;
  • Able to effectively influence internal staff and customers by actively listening and responding to issues;
  • Fluent in speaking, writing and interpreting Spanish, highly desirable but not required.
  • Intermediate level of use and understanding of Microsoft Office

OTHER

  • Travel up to 75% of time or as required.
 
Full-Time/Part-Time Full-Time  
Company  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Somos un empleador de oportunidades iguales de empleo. Todos los solicitantes calificados recibirán consideración para empleo sin importar raza, color, religión, género, origen nacional, estado de la inhabilidad, estado veterano protegido o cualquier otra característica protegida por ley.  

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