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Novato, CA, Enrollment Coordinator  

About the Organization The Institute of Reading Development is contracted by universities, colleges, school districts, and municipalities to teach reading development programs to students ranging in age from 4-years old through adulthood. Our curriculum integrates skill development with an emphasis on independent reading. Our mission is to instill a passion for reading in students of all ages by leading them to the experience of absorption and identification in imaginative literature.  

Novato enrollment coordinators work from the Institute's head office, located on Commercial Blvd. As an Enrollment Coordinator you will receive inbound phone inquiries from parents who are interested in a reading skills program for their children. You'll talk to between 25-30 parents each day, discussing their children's reading skills, explaining how the programs will help, and aiding them in overcoming obstacles to enrollment.

In each call, you'll explore the parent's motivation for inquiring, gain an understanding of the child's reading skills and attitude about reading, and make an informed recommendation to enroll in an appropriate program.

We take inbound customer calls during the following hours each week:

  • Monday through Friday: 5:00 AM to 7:00 PM Pacific

  • Saturday: 5:00 AM to 4:00 PM Pacific

  • Sunday: 7:00 AM to 3:00 PM Pacific

Position Requirements

Successful Enrollment Coordinators for the Institute:

  • Take charge and lead the customer through the call.
  • Engage parents in thoughtful conversation about their children's needs.
  • Are persistent and determined to help every parent they speak with.
  • Enjoy talking with moms and dads about their children's reading.

This position is currently not accepting applications.

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