Novato enrollment coordinators work from the Institute's head office, located on Commercial Blvd. As an Enrollment Coordinator you will receive inbound phone inquiries from parents who are interested in a reading skills program for their children. You'll talk to between 25-30 parents each day, discussing their children's reading skills, explaining how the programs will help, and aiding them in overcoming obstacles to enrollment.
In each call, you'll explore the parent's motivation for inquiring, gain an understanding of the child's reading skills and attitude about reading, and make an informed recommendation to enroll in an appropriate program.
We take inbound customer calls during the following hours each week:
Monday through Friday: 5:00 AM to 7:00 PM Pacific
Saturday: 5:00 AM to 4:00 PM Pacific
Sunday: 7:00 AM to 3:00 PM Pacific