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Housing Search Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization AIDS Action Committee of Massachusetts is a leader in the fight against HIV/AIDS, advocating at the city, state, and federal levels for fair and effective AIDS policies, conducting cutting edge HIV prevention programs, and providing health and wellness services to people already living with HIV. Our work - in conjunction with partners around the state - has given Massachusetts one of the best track records in tackling this epidemic. Founded in 1983, AIDS Action is New England's largest AIDS service organization.  
Position Housing Search Coordinator (AAC)  
Full-Time/Part-Time Full-Time  

Under the supervision of the Manager of Housing Search Services, supervise full-time interns and part-time volunteers; oversee client referrals and enrollments for the Housing Search Services program; provide housing search services directly to clients. Assist with administrative tasks. Work collaborative with internal and external colleagues to ensure access to services.


1. Coordinate new client referrals, enrollments and assignments:

  • Review and evaluate incoming referrals from external providers. Follow up with external providers when referrals are incomplete.
  • Coordinate follow up and transition of clients from referral to enrollment.
  • Maintain HSA staff caseloads though the program enrollment and entry process. This includes ensuring caseloads are equally distributed based on size, language need, and percentage of clients at each level of need.
  • Perform intake assessments with clients who are otherwise unable to receive referrals from external providers.
  • Keep a detailed log of enrollments and assignments to review with program manager on a weekly basis.

2. Supervision and program coordinaton:

  • Coordinate and supervise all program volunteers
  • Oversee Northeastern Co-op; provide direct supervision weekly.
  • Serve as a resource on affordable housing for all AAC staff. Respond to questions and requests for housing information from AAC staff. Serve as a guide to staff navigating the affordable housing system.
  • Maintain communications with housing authorities, landlords and private management companies responsible for administering affordable housing options. Contact these providers on a regular basis to remain informed of available housing, open waiting lists, eligibility requirements and application processes.
  • Share information on housing opportunities with the rest of the Housing Search team, other AAC staff and clients on a weekly basis by updating existing housing search systems. Enter housing opportunity information into the database, update and create files, and contribute to the creation of a weekly blog post used to disseminate these updates.
  • Assist with client and program level data collection and entry into electronic databases, as needed.
  • Assist with onboarding and refresher training of Housing Search Specialists and Voucher Based Housing Search staff.
  • Gather up-to-date information on services offered in the community that may be relevant to AAC clients.

3. Provide direct housing search services to individuals living with HIV:

  • Provide housing search services for up to 30 clients.
  • Work with clients to determine appropriate housing possibilities and create an individualized housing service plan including short and long term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  • Coordinate services with Medical Case Managers and other service providers; collaborate to arrange appointments with clients and to gather documentation necessary to housing search process.
  • Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
  • Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction history. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors.
  • Maintain up-to-date client records within AAC's electronic database, including assessments, individual service plans, progress notes, clinical indicators, and other required paperwork..
  • Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework.
  • Co-facilitate at least one of two weekly Housing Search groups for AAC clients. Provide housing information and application assistance to any client attending this group. Co-facilitate monthly Housing 101 sessions for clients new to housing search, as needed.
  • Attend weekly team meetings, and come prepared to contribute to the conversation. Attend weekly administrative supervision and monthly clinical supervision meetings. Attend quarterly All Staff meetings. Attend staff trainings when offered. Attend external meetings of other advocate groups and information sharing groups, as appropriate.

4 .Perform related duties and projects as assigned.

Number of Openings 1  
Position Requirements
  • BA or equivalent two years human services and/or case management experience.
  • Supervisory experience preferred.
  • Experience with HIV services; understanding of HIV care, treatment and prevention.
  • Excellent organizational and administrative skills. Ability to develop and implement sound administrative systems.
  • Strong computer skills and proficient in the use of Microsoft Word and Outlook, as well as electronic databases required.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work independently and as part of a team.
Category Housing Services  
Number Filled 1  
Location AAC - Housing Services (Boston)  
Shift -not applicable-  
Req Number HOU-17-00013  

This position is currently not accepting applications.

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