Share Email Opening Title IT Tier I Helpdesk Technician  Location Walter Reed National Military Medical Center   Address 8901 Rockville Pike   City Bethesda   State and Postal Code MD 20889   Full-Time/Part-Time Full-Time   Description The qualified candidate shall provide both Service Support and Service Delivery functions and must possess a basic Information Management IT understanding of hardware, software, network, security, and system administration. The qualified candidate will be responsible for a wide variety of support including, but not limited to: Support customers through online chat, telephone, the ticketing system, e-mail, or as a walk up/hallway consultation Gather the customer’s information, open an incident ticket, and enter the customer’s issue by analyzing the symptoms and determining the underlying problem Troubleshoot items such as verifying physical layer issues, resolving username and password problems, system maintenance and repairs, account creation and deletion, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus Assist in investigating escalated incidents by validating the problem and seeking known solutions related to complex IT issues; tasks may include a broad range of services, such as, onsite installations or replacements of various hardware components, software install and/or repair, diagnostic testing and troubleshooting of hardware and/or software, or network connectivity incidents Resolve incidents on site or using remote desktop tools; update incident tickets with detailed information as to how the incident was resolved, and include any information required by standard operating procedures Support asset tracking, asset accountability, accepting and documenting deliveries from various third party shipping companies, prepping hardware for turn-in to The Defense Reutilization and Marketing Office (DRMO), etc.   Position Requirements Active DoD Secret clearance is required. Ability to obtain certification requirements within six months to meet DoD 8570 IAT Level II requirements, including CompTIA Security+ CE, SSCP, CCNA-Security, GSEC, CISSP, CASP, CISA, GCED, and GCIH 1-3 years of related experience. Experience in a customer support role using online char, telephone, the ticketing system, email, or personal consultation Strong phone and verbal communication skills Ability to multi-task, set priorities and manage time effectively   Number of Openings 1   EOE Statement T and T Consulting Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.   This position is currently not accepting applications. To search for an open position, please go to http://TandTConsultingServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

AppOne.comTM   copyrightŠ1999-2021 HR Services, Inc. Click here for technical assistance.