JOB SUMMARY
Provides beverage service and/or food service to guests on the gaming floor in an efficient and friendly manner ensuring guest satisfaction.
ESSENTIAL JOB DUTIES:
1.Ensure customer satisfaction and casino play through prompt, efficient and friendly service placing customers' needs first.
2.Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
3.Retrieve drink orders from the beverage stations or bar areas and promptly delivers to customer.
4.Promptly take beverage and/or food orders, accept payment for item(s) and process payment as outlined.
5.Ensure that beverage/food order is accurate and promptly delivered to guest.
6.Make continual rounds throughout the gaming areas to ensure food and beverage service is maintained.
7.Ensures that all foodstuff is handled in a healthful manner, following the guidelines of the food handler's training
at all times.
8.Maintains a neat, clean gaming area, by removing used food/beverage containers promptly.
9.Promote internal guest service standards through courteous and respectful behavior.
10.Constantly maintains a clean, efficient work area, wiping spills, replenishing condiments and when able, assisting with service and maintenance of beverage stations.
11.Comply with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
12.Promotes a clean, safe and healthy work environment for employees and guest. Promptly reports all concerns to Supervisor.
13.Ensure that operation of equipment, tools and materials are handled in a safe manner.
14.Other related duties as assigned.
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