Share Email Opening Title Desktop Support Technician  Location Walter Reed National Military Medical Center   Address 8901 Rockville Pike   City Bethesda   State and Postal Code MD 20889   Full-Time/Part-Time Full-Time   Description Demonstrated ability to independently configure and install desktop and laptop systems and install applications on systems. Ability to organize, prioritize, and assist with daily technical support in organizations with different support requirements. Ability to identify and work independently on special projects. Provide ongoing support for Microsoft Windows 7/8/10, Office 2013/2016, Exchange 2013/2016, System Center Configuration Manager (SCCM), Deployment Toolkit (MDT) Imaging, and Active Directory. Serve as a leader on the helpdesk team. Troubleshoot and solve common network issues using physical and logical diagnostic tools. Work with other technical teams to resolve large scale issues. Provide technical support to field personnel. Perform quality control of the ticket to ensure that all actions taken at Tier 2 are properly documented. Escalate those tickets that cannot be resolved within the SOP time to higher level of support, such as Subject Matter Experts (SMEs), Database Administrators, or System Administrators. Assist with system integration, configuration management, performance analysis, documentation, and implementation of desktop or laptop configuration. Resolve specialized hardware and software problems with customers having little or no background in computers. Conduct component level diagnostics. Maintain documentation for procedures and processes, as well as, maintenance logs and equipment databases. Ability to effectively communicate orally and in writing. Ability to solve complex systems problems quickly with little technical guidance, and develop automated corrective measures Test new hardware and software systems and packages prior to deployment. Create procedures for field technicians and users. Manage a ticket queue on a daily basis. Demonstrate strong customer service skills. Ability to identify and lead Helpdesk level projects. Ability to work with the Project Management Office to provide technical support to projects   Position Requirements 4-6 years of experience in helpdesk operations DoD Secret clearance is required Ability to obtain certification requirements within six months to meet DoD 8570 IAT Level II requirements, including CompTIA Security+ CE, SSCP, CCNA-Security, GSEC, CISSP, CASP, CISA, GCED, and GCIH Strong experience with Windows operating system Experience supporting Microsoft Windows 7/8/10, Office 2013/2016, Exchange 2013/2016, SCCM 2012, Deployment Toolkit (MDT) Imaging and Active Directory. Experience evaluating and assessing Windows hardening processes, such as Security Technical Implementation Guides (STIGS), and Internet Explorer Active Directory group policies. Experience with ticketing systems such as BMC Remedy, Landesk and other tracking software. Experience with hardware (Dell, Lenovo, and HP) Experience with printers Experience with servers Strong interpersonal and written/oral communications skills Starting Date: 1/2/2018   Number of Openings 7   EOE Statement T and T Consulting Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.   This position is currently not accepting applications. To search for an open position, please go to http://TandTConsultingServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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