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Title

Helpdesk Support Technician 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Information Technology  
Description

Perform daily actvities including, but not limited to, processing service tickets
related to computer problems, domain account / access, password resets, mapping to shared
drives/printers and various computer peripherals; additionally, the contractor shall also perform/assist
with the IT administrative duties of staff personnel (military, civilian and contractor employees) checking
in/out of the command. Requests include, troubleshooting and correcting problems remotely or, if
required, on-site visits. Perform scheduled hardware and/or software installation. IT administrative
requests include such things as obtaining the necessary paperwork for network accounts and email
account, verifying the required paperwork for accuracy, settng up the account within the network,
troubleshooting, and correcting problems remotely or, if required, off-site. These duties are to be
performed as needed while still providing 11 hour coverage of phones and manning the front desk. Tasks
may include such things as configuring and installing new or replacement computers and network
printers.

 
Position Requirements

Meet the applicable information assurance certification requirements at the time of hiring, including:
- DoD-approved information assurance workforce certifications appropriate for each category
and level as listed in the current version of DoD 8570.01-M; and
- Appropriate operating system certification for information assurance technical positions as
required by DoD 8570.01-M
Minimum of 2 years' experience with hands on training in current applications; hardware
experience highly desired.Requirement for every current device not required as long as the candidate
has a minimum of six (6) months experience with similar devices and demonstrates the ability to quickly
learn the new devices.

Understands e-mail, IP, voice applications, and Cisco VTC equipment.

Works with Inventory Manager to maintains an accurate database of hardware and accessories
with the communications skills to keep the Inventory Manager and COR aware of needs and
requirements of the program.

Knowledge of printer functions, connectivity, and skill set of basic troubleshooting of printing and
scanning devices including, but not limited to, networked Multi function Devices (MFD).

Working knowledge of software packages including the Microsoft Office bundle, present and future
releases.

Understanding of network essentials, troubleshooting network and cable connectivity.

Basic troubleshooting knowledge of mobile computing devices such as tablet PCs, notebook PCs.

Firm working knowledge of Windows 7 and later OSs (to include all current versions of Windows), and will
stay abreast of Window advancements and be familiar with future versions of Windows, which will be at no
additional cost to the Government.

Knowledge of installation and troubleshooting IP cameras and VTC equipment.

Good written and oral communication skills.

Willingness to work in a team environment.

Experience with the use of Dame Ware, Symantec Ghost and other tools to accomplish the
assigned responsibilities.

Initial skill sets shall be current at the time personnel are brought to work on this effort.

Experience with documentation within NHCPR Trouble Ticket System or other designated
method(s).

Certifications and education: CompTIA A+ Certification, CompTIA Network+, or CompTIA Sec+
CEpreferred.

Ability to obtain and maintain a Secret clearance

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Helpdesk Support Technician  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number INF-17-00003  
Location Naval Health Clinic Patuxent River  
About the Organization Founded in 2001 by President and CEO Elias Rodriguez, LOUi Consulting Group, Inc., is a U.S. SBA certified Small Disadvantaged Business (SDB) and a graduate of the SBA's 8(a) program. LCGI's Corporate Values are Client Focus. Simply stated, LCGI is focused on delivering products or solutions which meet the client's individual needs AND expectations. As a Client Focused company, we pursue relationships, not just transactions. We seek to build a loyal, trust-centered long-term relationship with our customers.

LCGI specializes in advanced technology solutions and services including engineering support, information systems development, telecommunications consulting, data management and program management.

Why work for LOUi Consulting Group?

LCGI is committed to providing the best possible climate for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork: individuals working together to attain a common goal.  
Is this position contingent? None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://LouiConsultingGroupInc.appone.com



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